Business Analyst

SYSTEMTECis seeking a Business Analyst for a on-site opportunity for candidates in Spartanburg SC. Candidate will lead discovery and business analysis activities for a large-scale IT documentation recovery initiative working with technical teams and organizational stakeholders to capture critical knowledge and operational processes. The role will identify documentation gaps map current-state workflows and technology dependencies and create structured analysis that strengthens cybersecurity continuity knowledge transfer and long-term documentation governance.

Required Qualifications of the Business Analyst:

• Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.
• Bachelors degree in Information Technology Information Systems Business or a related field or equivalent relevant professional experience.
• 10 years of demonstrated business analysis experience within complex IT or technology environments.
• Strong requirements elicitation interviewing facilitation and stakeholder-management capabilities.
• Advanced proficiency with Microsoft 365 including Word Excel PowerPoint Teams and SharePoint.
• Strong proficiency with Microsoft Visio for process mapping workflow documentation and technical/business diagrams.
• Experience collaborating with technical subject-matter experts across infrastructure applications service delivery cybersecurity or related IT disciplines.
• Ability to analyze current-state processes workflows dependencies roles handoffs risks and operational gaps.
• Experience gathering organizing validating and prioritizing requirements for SOPs runbooks knowledge articles system documentation or recovery materials.
• Strong documentation communication organization and facilitation skills with the ability to translate complex technical knowledge into clear and structured information.

Preferred Skills/Experience of the Business Analyst:

• CBAP CCBA PMI-PBA PMP ITIL Foundation or comparable professional certification.
• Experience supporting documentation recovery IT operational maturity knowledge-management or process-standardization initiatives.
• Experience documenting cybersecurity infrastructure disaster recovery business continuity or IT service-management processes.
• Experience with SharePoint-based documentation repositories governance and content organization.
• Familiarity with ITIL NIST CIS or other recognized IT/security frameworks.
• Experience working in government or another highly regulated environment.

Responsibilities of the Business Analyst:

• Lead interviews discovery sessions and workshops with IT personnel subject-matter experts and organizational stakeholders to capture operational knowledge and requirements.
• Conduct an inventory and assessment of existing technical operational security application infrastructure system and recovery documentation.
• Analyze and document current-state processes workflows data/process flows roles dependencies handoffs pain points and areas requiring improvement or standardization.
• Develop process maps diagrams inventories matrices and other analytical deliverables using Microsoft Visio and Microsoft 365.
• Identify documentation gaps knowledge dependencies process risks inconsistencies and opportunities to strengthen operational resilience.
• Organize and prioritize documentation needs maintain project tracking and dependencies and collaborate with technical writers and IT leadership to validate and establish sustainable documentation standards and governance.

Work Location: Spartanburg South Carolina 100% onsite.

Compensation / Benefits:
Full-Time Employment with SYSTEMTEC means competitive compensation access to health dental disability and life coverage and 401(k) with match.

***Please note:SYSTEMTEC is not set up to employ workers in the states of California New York and New Jersey.***