Business Analyst

Stellantis is seeking a dedicated professional to handle escalated customer complaints ensuring exceptional customer satisfaction and protecting our brand reputation. Based in our Auburn Hills MI headquarters this role offers a unique opportunity to work closely with senior leadership and make a significant impact on our customer experience.

• Manage escalated cases received by top management and route cases to appropriate teams.
• Investigate customer requests and conduct necessary research using Stellantis systems.
• Coordinate with the Stellantis dealer network and internal corporate organizations to resolve customer issues.
• Develop and execute action plans for case resolution maintaining closed-loop case management.
• Provide timely updates to stakeholders as needed.

• Bachelors Degree
• 5 years of professional working experience
• Positive attitude and passion for customer care
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office/Google Suite
• Ability to work a flexible schedule

• 2 years of customer service experience preferably in a contact center or dealership
• Experience with premium brands luxury hospitality or retail
• Familiarity with cloud-based CRM and telephony tools

If you are ready to take on a challenging role that makes a difference we encourage you to apply today and join our dynamic team!

By applying for this job you agree to receive calls AI-generated calls text messages or emails from and its affiliates and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy atPrivacy Policy - Abacus.