Business Analyst, Academic Affairs-Student Success

Wayne State University is searching for an experienced Business Analyst Academic Affairs-Student Success at its Detroit campus location.

Wayne State is a premier public urban research university located in the heart of Detroit Michigan where students from all backgrounds are offered a rich high-quality education. Our deep-rooted commitment to excellence collaboration integrity diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

POSITION PURPOSE
TheBusiness Analyst provides comprehensive support to offices within the Divisionof Academic Affairs with a primary focus on student success support andengagement functions. This position may also support the business and dataanalytics needs of other offices within the Division of Academic Affairs asneeded. Reporting to the Operational Excellence department under the Divisionof Digital Strategy and Operational Excellence (DSOE) this role iscross-functionally aligned to and works in close partnership withtheDivision of Academic Affairs. The Business Analyst collaborates closely withteams such as the Office of Student Success Support & Engagement;Computing & Information Technology (C&IT)-Enterprise Applications;Institutional Research & Data Analytics; DSOE Project Management Office;and DSOE Change Management Office.

Keyresponsibilities include process analysis and improvement operational and adhoc data reporting and support fortechnology configuration administration and maintenance of platformssupporting student success and related functions at the University. Theposition also addresses production support issues coordinates systemenhancements and upgrades and manages cross-functional projects. This rolerequires robust analytical capabilities and effective communication skills toengage with both technical and non-technical stakeholders.

Essential Functions
(Essential functions are the primary duties/major jobresponsibilities that an employee must be able to perform with or withoutreasonable accommodation. The essential functions are listed in order ofimportance.)

Analyze and evaluate current business processes workflows reports and tools. Make recommendations for development improvement or simplification.

Serve as the functional subject matter expert and primary system administrator of student success technologies. Perform configuration tasks to satisfy requests from end users for enhancements and fixes.

Identify gather and document business requirements from users and stakeholders. Track and document changes in functional requirements and write detailed procedures that can be easily understood by users.

Work with DSOE staff to coordinate the design testing and deployment of system enhancements process automations and integrations between student success systems the enterprise ERP (Ellucian Banner) and other systems.

Create ad-hoc reports data queries standard reports and dashboards to support business needs.

Responsible for multiple projects or large complex projects with cross-functional teams.

Serve as the primary liaison between the Office of Student Success Support and Engagement DSOE and software vendors.

In partnership with Office of Student Success Support and Engagement develop appropriate training materials to support end user training.

Other duties as assigned.

MINIMUM QUALIFICATIONS
Education: Bachelorsdegree
Bachelors degree from an accredited college or university in business information technology or related field required.

Experience: Intermediate (3 to 4 years job-related experience)
1-3 years of experience as an application administrator or business analyst

KNOWLEDGE SKILLS AND ABILITIES

Communication: Excellent written oral presentation and interpersonal communication skills. Ability to understand various audiences and effectively plan organize and present ideas and concepts at all levels of the organization.

Interpersonal Skills: Relates to people in an open friendly and acceptable manner. Effectively balances the interests and needs of own group with the broader organization. Resolves conflicts and disagreements and builds consensus. Demonstrated ability to work effectively with clients at all levels in the organization.

Analytical Skills: Analyzesthe impact of potential actions. Demonstrates the ability to apply analyticaland logical thinking to gather and analyze information. Capable of analyzinglarge volumes of data and summarizing results. Proposes and evaluatesalternative solutions to achieve organizational goals. Demonstrated proficiencyin basic business practices (e.g. budgeting scheduling monitoring worketc.).

Problem Solving Skills: Identifiesand resolves problems in a timely manner. Anticipates the implications andconsequences of situations and takes appropriate action to be prepared forpossible contingencies. Leads groups in problem analysis and processimprovement initiatives. Ability to deal ambiguity and change.

Leaderships Skills: Demonstratesstrong leadership skills that can influence and motivate individuals and groupsto achieve results. Ability to establish clear goals and direction for teams orsubordinates. Demonstrated ability to lead others in technical functionstypically acquired through several years of experience in a supervisory orproject leadership role. Ability to demonstrate leadership relative to theUniversitys mission vision and values with a particular focus on diversityand inclusion.

Teamwork and Peer Relationships: Abilityto work through and with others at all organizational levels to ensure work iscompleted and objectives are met. Ability to be a contributing and constructivemember of University committees and task forces. Demonstrates the ability tobuild a collaborative or team environment within responsible or assigned areas.

Customer Focus: Establishes and maintains effective relationships with customers and gains their trust and respect. Proactively identifies customer issues and quickly and effectively resolves customer problems. Establishes customer service standards and objectives.

WORKING CONDITIONS
Normal office environment.

H25 - Computing & Info Technology

H25 Computing & Info Technology

• Regular Employee
• Job type: Full Time
• Job category: Staff/Administrative

• Compensation type: Annual Salary
• Hourly rate:
• Salary minimum:
• Salary hire maximum: $82305

• Number of openings: 1
• Reposted position: No
• Reposted reason: None (New Requisition)
• Prior posting/requisition number:

University policy requires certain persons who are offered employment to undergo a background check including a criminal history check before starting work. If you are offered employment the university will inform you if a background check is required.

Required Experience:

IC