Business Analysis Advisor (C&IB CLLO Process Improvement

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As a Business Analysis Advisor within PNCs Process Improvement organization you will be based in Kalamazoo MI; Cincinnati OH; Cleveland OH; Denver CO; Dallas TX; East Brunswick NJ; or Pittsburgh PA.

Core hours for this role are Monday - Friday 8:00 am ET - 5:00 pm ET.

Occasional travel may be required to support key projects strategic initiatives and industry conferences.

A Business Analysis Advisor on the C&IB Operations Process Improvement Team leverages process improvement and project management expertise to solve complex problems improve operational efficiency and manage this role you will partner with diverse stakeholders to facilitate and deliver operational and technology improvements by assessing business processes leading root cause analysis analyzing data influencing decision-making and implementing sustainable process changes.

Responsibilities include defining business problems and conducting comprehensive analysis to identify document quantify and prioritize value creation opportunities. This role identifies process gaps operational challenges and root causes then develops actionable recommendations and implementation approaches that drive end-to-end process improvements. Individuals are expected to independently lead assignments with limited guidance while effectively managing scope risks resources dependencies and deliverables. Ability to develop Sharepoint and Power Platform solutions is beneficial in this role.

This position may be eligible for remote work in select geographic locations subject to approval by PNC. If approved work must be conducted from a quiet secure and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Directs the research discovery collection and interpretation of business requirements. Participates in the development and review of complex processes and procedures workflow analytics and reporting. May provide senior level consultation and communicates with clients and technology teams on business designs problem solving and business analysis to support project goals and objectives.
• Consults and recommends the frameworks methodologies and processes involved in business requirements traceability for business analysis teams. Independently mentors leads and coaches other associates to affect knowledge transfer. Oversees the development and maintenance of all applicable policy and procedure documentation.
• Translates business needs processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs. May communicate with senior level stakeholders and technology teams on complex business requirements.
• Leads multiple business analysis project management processes through planning quality assurance and effectiveness assessment. Provides direction for the successful deployment of projects. Drives the development analysis and distribution of complex reporting.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Business Needs Business Processes Data Analytics Decision Making Management Reporting Prioritization Waterfall Model

Analytical Thinking Business Assessment Business Process Modeling Consulting Effectiveness Measurement Information Capture Problem Solving Process Management Project Management Requirements Analysis Software Product Business Knowledge

Roles at this level typically require a university / college degree with 3 years of relevant / direct industry experience. Certifications are often lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

No Required or Preferred Language Assessments

Base Salary: $75000.00 $150000.00

Salaries may vary based on geographic location market data and on individual skills experience and education. This role is incentive eligible with the payment based upon company business and/or individual performance.

Generally this opening is expected to be posted for two business days from 10/09/2026 although it may be longer with business discretion.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit .

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.