Branch Operations Associate Counter & Warehouse Production

Supports daily branch operations by delivering exceptional counter/phone service while also performing warehouse and light production responsibilities. This role processes orders and transactions receives stocks inventory builds and quality-checks hose assemblies and prepares products for customer pickup local delivery or shipment in a fast-paced team-oriented industrial distribution environment.

Salary: $18 - $20 DOE

Primary:

• Provide prompt professional counter phone and electronic customer service; respond to inquiries orders and complaints using effective problem-solving.
• Provide accurate product and basic technical information; learn and apply product knowledge to support customer needs.
• Process sales quotes and/or production orders in the system; maintain accurate documentation item locations and required paperwork (including invoicing as applicable).
• Estimate and communicate order/delivery timelines based on inventory levels supplier availability and production schedules.
• Perform outbound follow-ups with customers via phone/email as needed.
• Receive inspect unload and verify incoming products; receive items into the system and stock them to proper locations.
• Pull pick allocate and distribute product to fulfill orders; operate RF scanner as required.
• Build hose assemblies; assist with testing and finishing; utilize applicable tools and machines; perform quality checks on assemblies before release.
• Package label shrink wrap stage and ship orders using approved methods (national carriers and customer pickup); ensure shipments are accurate and secure.
• Support inventory control activities including cycle counts; administer quality control to prevent damaged products from being received or shipped.
• Make local pickups and deliveries as assigned; communicate positively with customers delivery personnel and team members to ensure smooth flow of orders and product.
• Complete required safety and equipment training; operate forklifts and other warehouse equipment as needed and in compliance with safety standards.
• Maintain a safe clean and organized work area; comply with and enforce company rules safety regulations policies and procedures.
• Perform other duties as assigned.

Education & Work Experience

• High school diploma or equivalent required; equivalent combination of education and experience may be considered.

Knowledge Skills and Abilities

• Excellent customer service and communication skills; ability to work effectively with a wide variety of people and personalities.
• Detail-oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced environment.
• Basic computer proficiency including Microsoft Word Excel and Outlook; willingness to learn new software programs (Epicor Prophet 21 experience a plus).
• Ability to perform basic math calculations accurately (add subtract multiply divide).
• Mechanical aptitude; familiarity with industrial/hydraulic hose and fittings (Parker Hannifin experience a plus) preferred.
• Forklift certification (or ability to become certified) preferred.
• Valid drivers license with acceptable driving record (where driving is required).
• Regular reliable and punctual on-site attendance required.

Physical Demands and Work Environment:

The essential functions of this position will require the employee to perform the following physical activities:

• Job requires frequent lifting up to 70 pounds.
• Stooping reaching above shoulder level pushing pulling.
• Constantly walking/standing on cement flooring
• Climbing ladders as needed
• Working conditions involve a fast-paced warehouse/branch environment containing moving equipment fluctuating temperature and inventory in various storage arrangements.
• Local driving may be required for pickups and deliveries.

Additional Information:

MFCP Participates in E-Verify

Candidates are subject to pre-employment criminal background drug screen and DMV record review along with reference checks.

Required Experience:

IC