Branch Manager

Branch Manager Freight Forwarding & Logistics

Overview Lead all branch operations for a global freight forwarder specializing in air ocean multimodal and contract logistics. Drive revenue growth operational excellence and customer satisfaction in a high-volume time-critical environment (strong focus on electronics semiconductors and Asia-Pac trade lanes).

Key Responsibilities

• Own full P&L: revenue targets cost control margin improvement and profitability.
• Lead coach and develop sales operations and customer service teams.
• Build and expand customer relationships; identify new business opportunities.
• Oversee daily freight operations (air/ocean booking documentation customs warehouse coordination).
• Ensure compliance with trade regulations safety and company SOPs.
• Monitor KPIs (on-time performance claims productivity) and drive continuous improvement.
• Collaborate with regional and global teams on capacity pricing and service delivery.
• Manage local vendor and carrier relationships.

Requirements

• 7 years logistics/freight forwarding experience including 3 years in branch or operations management.
• Proven track record growing sales and managing P&L.
• Strong knowledge of air and ocean freight Incoterms and customs.
• Excellent leadership communication and problem-solving skills.
• Bachelors degree preferred.