Branch Manager

Branch Manager / General Manager Freight Forwarding Operations

Houston TX (In-Person) $120000 $160000 DOE

Reports to: President
Works closely with: Licensed Customs Broker
Direct reports: Operations administrative and accounting support staff

The Opportunity

Our client is a growing Houston-based customs brokerage and freight forwarding company serving importers across multiple industries. They are hiring their first senior operational leader to run the business day to day reporting directly to the President. The Licensed Customs Broker retains customs compliance and CBP matters; you own everything else: operations people process and branch P&L.

This is a builders role. You will set the standards install the systems and hold the team accountable as the company scales.

What You Will Own

• Ocean air and domestic freight forwarding operations from shipment initiation through billing and file closure
• Hiring onboarding coaching and performance management of the operations and administrative team
• SOP development and process standardization across operations and admin functions
• Branch profitability gross profit performance and billing cycle discipline in coordination with accounting
• KPI reporting to leadership plus participation in budgeting staffing and growth planning
• Key customer relationships escalations retention and business reviews
• Effective use of operational systems and technology platforms

What Success Looks Like

Faster file closure and billing cycles measurably higher customer responsiveness SOPs that are followed and a team that owns its results.

What You Bring

Required

• 7 years of leadership experience in freight forwarding logistics or supply chain operations
• Hands-on experience leading ocean freight operations and strong command of forwarding documentation and workflows
• Proven track record building processes KPIs and accountability systems that improved team performance
• Demonstrated success leading operational improvements turnarounds or organizational change

Preferred

• Experience working alongside customs brokerage operations
• CargoWise Descartes or similar logistics platforms
• Background in small to mid-sized logistics organizations

Compensation & Benefits

• $120000 $160000 DOE
• Paid time off and paid holidays
• Seat on the leadership team of a growing company
• In-person role based in Houston TX

Who Thrives Here

Decisive leaders who take ownership are comfortable enforcing accountability prefer entrepreneurial environments over corporate ones and build processes rather than dependence.