Box Office Supervisor

Job Summary

The Hammer Theatre is seeking a Box Office Supervisor to oversee box office operations including ticketing customer service financial reporting event support and the hiring training and scheduling of student assistants.

Key Responsibilities

• Recruit hire train schedule and mentor student box office assistants
• Build and maintain ticketing for events
• Oversee ticket inventory and sales
• Respond to patron inquiries by phone email online and in person
• Establish customer service standards focused on a high-quality inclusive guest experience and ADA compliance
• Reconcile ticket sales and oversee cash handling and deposits
• Serve as a liaison with clients and event stakeholders
• Provide on-site box office supervision for events
• Coordinate staffing and event coverage
• Collaborate with internal departments to support smooth event operations

Knowledge Skills & Abilities

• Excellent interpersonal and customer service skills
• Excellent verbal and written communication skills
• Thorough knowledge of English grammar punctuation and spelling
• Ability to interface with clients patrons and colleagues in a professional collegial manner
• Demonstrates ability to communicate coordinate and execute optimal customer service initiatives. Expected to maintain monitor and guide ongoing ticket seller training
• Demonstrates ability to persuasively and effectively communicate in writing in person by telephone or by email with external and internal customers
• Demonstrates an ability to effectively listen speak and interact in a tactful and persuasive manner in both a work and public setting.
• Excellent time management skills with a proven ability to meet deadlines
• Prioritizes and sets deadlines for ones own work
• Strong supervisory and leadership skills
• Knowledge of box office ticketing systems preferably VBO (Virtual Box Office)
• Experience with event management software such as VenueOps When I Work
• Experience in cash handling
• Proficient in Microsoft Applications (Outlook PowerPoint Word Excel)
• Ability to sell tickets from an online cloud based ticketing system either in person or over the phone
• Knowledge of performing arts venues front-of-house operations

Required Qualifications

• Completion of a high school program technical/vocational program or their equivalents
• Three (3) years of related office work experience

Preferred Qualifications

• Undergraduate degree in performing arts hospitality or business
• One (1) to Three (3) years experience working in a presenting or university theatre environment
• Experience with VBO ticketing system

Compensation

Classification: Administrative Support Coordinator II
Anticipated Hiring Range: $4727/month - $5219/month (Step 5 Step 10)
CSU Salary Range: $4367/month - $6362/month (Step 1 Step 20)

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: August 24 2026 through September 7 2026. This position is open until filled; however applications received after screening has begun will be considered at the discretion of the university.

Contact Information

People and Culture

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age medical condition and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found athttps:// questions may be sent to.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate which may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check employment and education verification. Depending on the position a motor vehicle and/or credit check may be required. All background checks are conducted through the universitys third party vendor Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Officeor report any discrimination harassment and/or retaliation to the Office of Equal Opportunity.

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicants current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act the Annual Security Report (ASR) is also now available for viewing at ASR contains the current security and safety-related policy statements emergency preparedness and evacuation information crime prevention and Sexual Assault prevention information and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at or by email at.

Pursuant to the Higher Education Opportunity Act the Annual Fire Safety Report (AFSR) is also available for viewing at The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at or by email at.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age ancestry caste color disability ethnicity gender gender expression gender identity genetic information marital status medical condition military status nationality race religion religious creed sex sexual orientation sex stereotype and veteran status. This policy applies to all San José State University students faculty and staff as well as university programs and activities. Title IX of the Education Amendments of 1972 and certain other federal and state laws prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.