BMS Service Project Manager
Job Location:
Denver, CO - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
About Mantis
We help organizations improve how their buildings perform by bringing together energy facility operations and sustainability into one connected approach. At Mantis our teams work across the full lifecycle of a facilityfrom planning and design to field execution and long-term asset managementacross commercial and industrial portfolios data centers and complex mechanical systems.
Our work spans four core areas: Building Controls Energy Efficiency Energy Advisory and Facility Managementcovering HVAC/mechanical optimization BMS/BAS and EPMS controls lighting system upgrades energy brokerage roofing and building envelope assessments construction management and more.
Whether youre in sales engineering construction/project management field operations corporate or technology youll play a role in delivering these solutions and helping clients improve facility performance.
The position is responsible for coordinating technician deployment supporting escalated technical issues ensuring service work is completed safely and efficiently and maintaining accurate tracking of service project progress. The role provides field leadership and technical support while partnering with the Construction Manager BMS Service on project planning customer communication and operational priorities. This role requires 50% overnight travel across the country for service repair projects.
90% first-time resolution rate on assigned service projects and escalated service calls
97% quality acceptance rate with minimal callbacks or rework
100% of service documentation and reporting submitted accurately and on time
Monthly labor forecast accuracy within /- 5%
Demonstrates accountability technical leadership and sound judgment during service events and system outages
Lead daily activities of BMS Service Technicians across assigned service projects and customer sites
Coordinate technician scheduling dispatch and resource allocation to support service commitments
Monitor service progress and ensure work is completed safely efficiently and in accordance with company standards
Support execution of service projects repairs commissioning activities system upgrades and corrective actions
Track project milestones labor utilization and service completion status
Escalate resource constraints schedule risks and customer-impacting issues to the Construction Manager
Serve as the primary technical escalation point for technicians on complex controls issues
Support or perform advanced troubleshooting of BMS hardware software controllers integrations and networks when required
Review root-cause analysis and corrective actions for recurring system issues
Validate commissioning activities programming changes and system modifications
Ensure service documentation and technical records are completed accurately and consistently
Promote troubleshooting best practices and continuous technical development across the team
Maintain service schedules work-order status documentation and project reporting
Support forecasting labor planning and budget tracking for assigned service work
Identify potential change-order opportunities and communicate them to management
Coordinate equipment materials subcontractors and internal resources needed to complete service activities
Ensure all service records reports and closeout documentation are submitted accurately and on time
Coordinate service updates outage communications and project status information with customers and internal stakeholders
Partner with the Construction Manager on escalated customer concerns and service recovery efforts
Ensure customers receive timely communication regarding service progress and issue resolution
Coach develop and support BMS Service Technicians through field leadership training and mentorship
Reinforce quality safety and documentation standards across all service activities
13 years leading technicians crews or field service operations
Experience creating and upholding Method of Procedures (MOPs) to manage projects.
Experience coordinating service projects work orders schedules and field resources
Advanced troubleshooting capability across controls systems networks and integrations
Experience working in data centers mission-critical facilities healthcare or similar environments
- Work environment: Hybrid role across office and field environments supporting active construction and retrofit projects
- Physical requirements:
- Sitting standing and occasional site visits
- Ability to review field conditions and coordinate with site teams
- Schedule expectations:
- Standard working hours with project-driven variability
- Travel required based on project portfolio
This position description describes the general nature and level of work expected for this role. It is not intended to be a complete list of all duties responsibilities or qualifications. Responsibilities may change based on business needs client demands system changes or economic conditions. Employees are expected to perform other job-related duties as assigned.
Note: Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with the position.
Required Experience:
IC
About Company
Patriot Energy Group, a division of Mantis Innovation, is one of the largest and fastest growing retail electricity and natural gas management firms operating in all competitive markets throughout the United States. As a client-side energy broker/advisor, we work closely with our clie ... View more
