Billing Operations Analyst

Datadogs Finance team collaborates with teams across the organization providing commercial operational and analytical support to ensure that Datadogs business continues to grow as rapidly and efficiently as possible.

We are seeking a Billing Operations Analyst to join our growing Finance team at Datadog. As a member of the Billing Operations team you will serve as a trusted partner within the Finance organization delivering support to a wide range of internal departments and external this role you will play a meaningful part in key initiatives designed to drive operational efficiency and create lasting impact across multiple teams and stakeholders.

What Youll Do:

• Leverage multiple internal tools and systems to research analyze and resolve complex billing questions and customer inquiries.
• Partner closely with cross-functional teamsincluding Customer Success Sales DealDesk Sales Systems Order Operations and Productto provide support and insights into Datadogs billing practices.
• Help customers understand their invoices and billing details which vary based on usage patterns and plan type.
• Proactively identify communicate and collaborate with the Customer Success and Sales teams to resolve customer billing discrepancies and issues in a timely manner.
• Manage and triage an incoming queue of requests and inquiries across Zendesk Jira and a dedicated Billing Operations Slack channel ensuring prompt and accurate responses.
• Contribute to ad-hoc projects and process improvement initiatives as they arise.
  
  

Who You Are:

• Bachelors degree in Accounting Finance or Computer Science.
• 13 years of relevant professional work experience.
• Proficiency in Google Sheets and/or Microsoft Excel.
• Excellent written and verbal communication skills.
• Proactive hands-on approach with a passion for tackling new challenges and continuously improving existing processes.
• Strong attention to detail with the ability to effectively multi-task and prioritize in a fast-paced environment.

Bonus Points:

• Prior experience in a SaaS environment.
• Hands-on experience with NetSuite and/or Salesforce.
• Working knowledge of SQL.
• Experience with data visualization tools such as Tableau and/or Metabase.

Benefits and Growth:

• Generous and competitive benefits package
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities
• Employee-focused best in class onboarding
• Internal mentor and cross-departmental buddy program
• Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

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