Billing Manager

Position Objective

The Billing Manager leads the end-to-end billing function ensuring timely and accurate invoicing revenue realization cash-flow support and exceptional customer service. The role oversees billing operations client escalations financial controls process improvement initiatives and team performance while partnering across Payroll Finance Sales Operations Credit & Collections and Client Services.

The Billing Manager protects revenue through effective invoicing processes and ensures operational excellence throughout the billing lifecycle.

Commitment to Our Culture Values and Behaviors

• Act as an ambassador for Vertage and contribute to a culture of trust entrepreneurship innovation authenticity inclusivity and agility.

• Make and keep commitments through accountability ownership and transparent communication.

• Treat colleagues customers and partners with respect and professionalism.

• Promote continuous improvement and seek better ways to strengthen business effectiveness.

• Act in a manner that protects the safety integrity reputation and financial interests of Vertage.

Key Responsibilities

Billing Operations Leadership

• Lead daily billing operations across multiple business lines and customer programs.

• Ensure accurate and timely invoice generation and delivery in accordance with contractual and client requirements.

• Monitor billing productivity backlog cycle times and service-level performance.

• Manage exception reporting prioritization and resolution processes.

• Ensure adherence to established billing policies procedures and controls.

Revenue Protection and Financial Controls

• Oversee billing quality-control processes to minimize invoice errors and revenue leakage.

• Ensure all validated billable activity is invoiced timely and accurately.

• Review aging trends and partner with Credit & Collections to support cash-flow objectives.

• Monitor billing exceptions credits rebills write-offs and revenue-impacting adjustments.

• Support internal and external audit requests and maintain clear documentation and audit trails.

Customer and Escalation Management

• Serve as the primary escalation point for complex customer billing issues.

• Resolve invoice disputes rate discrepancies purchase-order challenges and billing inquiries.

• Partner with client-facing teams to improve customer satisfaction and payment outcomes.

• Support strategic client reviews and executive escalations.

• Maintain clear stakeholder communication until issues are fully resolved.

Leadership and Team Development

• Manage coach and develop Billing Specialists and Pay/Bill staff.

• Establish performance expectations service standards and accountability measures.

• Support hiring onboarding training and succession-planning activities.

• Balance workloads and priorities to maintain service levels and business continuity.

• Foster continuous improvement collaboration and operational excellence.

Systems and Process Improvement

• Partner on billing system enhancements implementations integrations and testing initiatives.

• Identify automation opportunities and process efficiencies.

• Use reporting and operational data to identify trends risks and improvement opportunities.

• Participate in business transformation and integration projects.

Work Experience and Attributes

Essential

• Bachelors degree in Accounting Finance Business Administration or equivalent relevant experience.

• Five or more years of billing accounts receivable finance operations or staffing back-office experience.

• Three or more years of leadership experience managing operational teams.

• Strong knowledge of invoicing customer billing processes accounts receivable collections and revenue controls.

• Advanced Microsoft Excel skills and experience with ERP or pay/bill platforms.

• Demonstrated ability to manage competing priorities in a high-volume environment.

• Strong analytical communication customer-service and problem-solving skills.

Preferred

• Experience in staffing MSP VMS or contingent-workforce environments.

• Experience with Dynamics GP 1Staff Bullhorn UKG or comparable platforms.

• Experience supporting complex high-volume multi-client billing operations.

• Experience leading system implementations or operational transformation initiatives.

This position description outlines the principal purpose and main elements of the role. It is not intended to be a wholly comprehensive or permanent schedule of duties and may be amended to meet the changing needs of the business.