Billing Customer Service Representative
Job Location:
Pawtucket, RI - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Encore Fire Protection we are proud to be the East Coasts largest full-service fire protection company serving over 90000 customers from Maine to Louisiana. Our team of more than 2800 dedicated employees provides customized fire protection solutions that protect lives and property every day.
Our goal is to deliver a unique experience to those who depend on us to make their lives safer and easier. We are passionate about growing with purpose driving real innovation and creating a winning culture built on teamwork success and an unwavering commitment to safety.
Our missionTo be the best fire protection company the industry has ever seen.
Encore Fire Protection is hiring a Billing Customer Service Representative (internally known as our Accounts Receivable Specialist) to join our team. If you arent afraid to be on the phone this is the job for this role you will be the friendly professional voice that helps our customers understand their invoices resolve billing questions and get past-due accounts back on track. It is a customer service job with a collections and accounts receivable focus and you will keep cash flowing for one of the fastest-growing fire protection companies on the East Coast.
No collections title required. If you have worked in billing accounts receivable collections accounts payable payment processing credit customer service a call center or a customer support role in insurance healthcare banking utilities property management or retail the skills you have today transfer directly. We will teach you our systems our products and our industry.
- Collect past-due balances: Contact customers by phone and email to follow up on overdue invoices confirm payment status and secure payment.
- Resolve billing questions and disputes: Research invoice discrepancies explain charges clearly and work with internal teams to correct errors quickly.
- Set up payment arrangements: Negotiate payment plans process payments and apply cash accurately to customer accounts.
- Manage accounts receivable: Work the AR aging report prioritize accounts by risk and balance and escalate delinquent accounts per our credit and collections policy.
- Keep clean records: Document every customer interaction promise to pay and account update in our billing and CRM systems.
- Partner across the business: Collaborate with Operations Sales and branch teams to resolve service and invoicing issues and protect customer relationships.
- High school diploma or equivalent.
- 1 years of experience in billing collections accounts receivable customer service or a call center environment.
- Comfortable handling a high volume of inbound and outbound phone calls with a professional empathetic and confident tone.
- Strong negotiation problem-solving and follow-through skills.
- Accurate data entry and working knowledge of Microsoft Office especially Excel and Outlook.
- Ability to stay organized manage a large account portfolio and meet daily collection goals.
What Will Make You Stand Out
- Experience with B2B or commercial collections or a service construction or field services business.
- Familiarity with an ERP or billing system (for example Sage NetSuite Salesforce or similar) and cash application.
- Associate or bachelors degree in accounting finance or business.
- A track record of lowering days sales outstanding (DSO) or improving collection rates.
#LI-LP1
At Encorewereall about creating a culture where success is celebrated. We recognize that our work makes peoples lives safer and we reward those who contribute to our growth.Hereswhat you can expect:
- Competitive Pay:Hourly rate based on experience with a performance-based bonus opportunity.
- Tuition Assistance:Paid tuition for fire protection-related schooling needed to obtain licensing.
- Purpose-Driven Work Environment:We believe in working smarter not harder.Youllbe part of a culture that values results and we empower our team to focus on impactful work.
- Swag:High-quality company swag and attire (t-shirts hoodies jackets) at least twice a year.
- People-Focused Culture: We know our greatest strength is our people.Thatswhywevebuilt a culture that encourages experimentation learning and improving together.Youllhave the space to share your ideas and help shape a company that is constantly growing.
- Tools for Success:Access to leading-edge web-based productivity tools.
- Health and Wellness:Comprehensive medical dental and vision coverageto keep you and your family healthy.
- Retirement Planning:Participation in our Fidelity 401(k) plan with a company match helping you save for your future.
- Life Insurance:Company-paid life insurance policy of $50000 to give you peace of mind.
At Encore Fire Protection we protect people and property and that starts with how we treat each other. We are an Equal Opportunity Employer and welcome applicants of all backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity national origin age disability veteran status status as a protected veteran genetic information or any other characteristic protected by applicable federal state or local law. If you need a reasonable accommodation at any point during the application or interview process please let us know at .
Required Experience:
Unclear Seniority
About Company
Protect your business with Encore Fire Protection. We offer comprehensive fire safety services, including installation, maintenance, and emergency support.
