Billing Analyst

From commercial office space and manufacturing to multi-site retail portfolios we manage and support over 1 billion square feet of facilities space for the nations leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.

The Billing Analyst is responsible for reviewing invoice data validating billing accuracy and analyzing work order profitability across assigned customer accounts. This role ensures that invoices are processed accurately costs are appropriately captured and revenue margins meet established company expectations before billing. The Billing Analyst serves as a key liaison between operations account management and finance teams to identify and resolve billing discrepancies protect profitability and support timely revenue recognition

• Billing & Invoice Management
  • Review and validate Excel and/or system based invoicing files for accuracy completeness and compliance with customer billing requirements.
  • Audit work order costs billing rates markups and invoice calculations prior to submission.
  • Process and manage high-volume invoice activity while maintaining a high degree of accuracy.
  • Ensure invoices are issued in accordance with contract terms pricing schedules and client requirements.
  • Identify and correct billing errors discrepancies and exceptions before invoicing
• Profitability Analysis
  • Analyze work order costs and revenues to ensure services are delivered at acceptable profit margins.
  • Review margin performance and identify work orders with low or negative profitability.
  • Investigate root causes of margin erosion including pricing labor material subcontractor or billing issues.
  • Provide recommendations to improve revenue realization and operational profitability
• Issue Resolution & Escalation
  • Escalate margin concerns billing discrepancies and financial risks to Account Management and operational leadership.
  • Collaborate with Account Managers to resolve invoicing challenges and improve account profitability
  • Track and monitor outstanding billing issues through resolution.
  • Support recovery of missed revenue opportunities and correction of billing exceptions
• Reporting & Analysis
  • Prepare reports and analyses related to billing performance margin trends and revenue realization
  • Monitor key performance indicators including invoice accuracy margin attainment billing cycle times and revenue leakage
  • Assist with month-end billing activities and financial close processes
  • Support continuous improvement initiatives focused on billing efficiency and profitability

• Bachelors degree in Business Finance Accounting Economics or a related field preferred. Equivalent combination of education and experience may be considered
• 1-3 years of experience in billing finance accounting revenue operations or business analytics
• Experience reviewing invoice data and performing financial analysis preferred.
• Experience working with service-based or facilities management organizations is a plus
• Advanced Microsoft Excel skills.
• Strong analytical and problem-solving capabilities.
• Experience working with billing ERP financial or work order management systems.
• High level of attention to detail and accuracy

• Ability to work in an office environment using laptop cell phone and office phones

Please review our Affirmative Action Policy.

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