Bilingual Service Operations Coordinator

• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule

• Monitor customer calls texts and emails and help ensure timely professional responses.
• Receive and document customer service requests questions and concerns.
• Coordinate with field managers to make sure service issues are assigned and addressed.
• Follow up on open customer concerns and help ensure customers receive timely updates.
• Manage open work orders generated by customer project requests operational deficiencies identified during inspections and customer feedback.
• Track work orders through assignment scheduling completion and verification.
• Help coordinate new customer and new-location startups including schedules access information keys/codes and other service details.
• Maintain accurate customer and location information in our operational systems.
• Communicate regularly with both English- and Spanish-speaking team members.
• Help Operations leadership track outstanding service issues work orders and commitments.
• Assist with scheduling coverage and other day-to-day operational coordination as needed.
• Help implement manage and improve technology tools used to support our day-to-day operations.
• Help turn operational processes into practical workflows forms checklists and tools that our managers and field teams can easily use.
• Assist with training managers and team members on company technology and operational processes.
• Help create and organize short video communications and training content for our field teams in both English and Spanish.
• Be comfortable communicating on camera when needed to help deliver company updates training and operational information to our distributed workforce.

• Bilingual English/Spanish required
• Strong written and verbal communication skills
• Excellent organizational and follow-up skills
• Professional and friendly when communicating with customers
• Comfortable working with field employees and managers
• Able to manage multiple priorities in a fast-moving environment
• Strong attention to detail
• Very comfortable with technology and able to quickly learn new software and mobile applications
• Enjoys figuring out how to make systems and processes work better in the real world
• Comfortable helping others learn and adopt new technology
• Comfortable communicating through video as well as phone text email and in person
• Dependable accountable and willing to take ownership
• Able to recognize when an issue needs to be escalated to management

• 3040 hours per week
• Primarily daytime hours Monday through Friday
• Some flexibility may occasionally be needed based on operational needs
• $20.00$25.00 per hour based on experience
• Paid time off
• Paid training
• 401(k) with company match
• Performance-based bonus opportunity
• Opportunity for advancement

Office Pride Commercial Cleaning Services is one of the most respected full-service janitorial and commercial cleaning companies in the nation.

Built on a foundation of strong core values and a commitment to service excellence our goals are to provide total customer satisfaction and a rewarding work environment for team members.

You will be applying for a job with an independently owned and operated Office Pride franchised business and not with Faith Franchising Company Inc. the franchisor of the Office Pride system or any of its affiliates. Each franchise handles all employment matters for their specific location. Office Pride is an equal opportunity employer and considers applicants for all positions without regard to race color religion creed gender national origin age disability marital or veteran status sexual orientation or any other legally protected status.