Bilingual Patient Engagement Associate I

Who We Are

Imagine Pediatrics is a tech enabled pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical behavioral and social care working alongside families providers and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them providing an extra layer of support with compassion creativity and an unwavering commitment to children with medical complexity.

Note:We sincerely appreciate your interest in us but please do not call to follow up on your application as our direct phone line is used for inbound patient and caregiver calls. We encourage you instead to utilize our inbox. We receive a high volume of applications but will do our best to respond to every application in a timely manner.

Where Youll Be
This position will be remote but must be able to attend an in-person final interview in Houston Texas on August 13th or August 14th. The role will require working one of the following shifts in either Central or Eastern time:

• 9:00am-5:30pm
• 11:00am-7:30pm

What Youll Do

As Patient Engagement Associate with Imagine Pediatrics you will be responsible for telephonic outreach to prospective members (parents family members caregivers) and helping them get enrolled and set up with Imagines app-based technology. Your responsibilities will include:

• Utilize telephonic outreach and engagement strategies to contact families and walk them through the process of successfully downloading the Imagine app and scheduling an enrollment visit.
• Effectively communicate Imagine services and overcome parent/family objections.
• Represent Imagine Pediatrics to parents and families of medically complex children.
• In coordination with Local Outreach Team support telephonic outreach to non-engaged and engaged patients.
• Leverage reporting and dashboards to prioritize telephonic outreach to prospective members.
• Successfully meet and/or exceed engagement monthly targets.

What You Bring & How You Qualify

First and foremost youre passionate and committed to creating the world our sickest children deserve. You want an active role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on this role you will need:

• High School diploma or equivalent required
• Minimum of one (1) year of experience working in an outreach customer service or call center environment where an outbound communication role was primarily performed
• Bilingual Spanish highly preferred

What We Offer (Benefits Perks)

The role offers an hourly range of $20-$22 per hour in addition to a monthly bonus incentive competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation we analyze and carefully consider several factors including job-related knowledge skills and experience. These considerations may cause your compensation to vary.

We provide these additional benefits and perks:

• Competitive medical dental and vision insurance
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance at 1x annual salary
• 20 days PTO 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave
• Additional benefits to be detailed in offer

What We Live By

Were guided by our five core values:

Our Values:

• Children First.We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.
• Earn Trust.We listen first speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.
• Innovate Today.We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.
• Embrace Humanity.We lead with empathy and authenticity presuming competence and good intentions. When we stumble we use the opportunity to grow and understand how we can improve.
• One Team Diverse Perspectives.We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently we stay aligned on our shared mission and support one another to move forward together.

We Value Diversity Equity Inclusion and Belonging

We believe that creating a world where every child with complex medical conditions gets the care and support they deserve requires a diverse team with diverse perspectives. Were proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race color religion sex gender gender identity gender expression sexual orientation marital or veteran status age national origin ancestry citizenship physical or mental disability medical condition genetic information or characteristics (or those of a family member) pregnancy or other status protected by applicable law.