Bilingual Patient Care Navigator

Advance your career into a future-focused telehealth position! Great opportunity to work from home!

We are looking for Bilingual Patient Care Navigators to work full-time (40 hours per week). The current schedule needs are in the day/evening eight or ten hour shifts between the hours of 8a-7p with an alternating weekend requirement. If you are tech-savvy have excellent verbal/phone skill are proficient in both English and Spanish and have a strong work ethic consider joining this team!

As a Patient Care Navigator you will be responsible for processing calls and generating reports from Medcor Telehealth Triage clients supervisors or injured workers in situations where triage is not required within our remote call center environment. During this process you will be required to follow standard operating procedures to place calls in the correct company and location gather & document basic demographic information about the workplace incident and provide information to the injured worker or supervisor as requested by Medcors client.

Heres why people love working for Medcor:

• Stability! Weve been around since 1984.
• Competitive pay and benefits.
• Training to give you the tools you need to succeed.
• Future opportunities Medcor is a growing company with a lot more to offer than just this job. There are opportunities to move vertically horizontally and geographically!
• Open-door policy. Your opinion matters speak your mind! We encourage it and we look forward working together to improve our organization and your job.

A typical day in the life of a Patient Care Navigator

You Must:

• Have a high school diploma or GED.
• Be fluent in both English and Spanish.
• At least two years of customer service or client relations experience is preferred.
• A basic understanding of occupational job processes and potential injuries as it relates to various industries is also helpful.
• Proficient at data entry speed and accuracy; that is able to enter information while listening & engaging in conversation with caller. Must be able to type at least 25 words per minute.
• PC proficiency is required with experience in Microsoft Office applications including Word Excel and Outlook
• Ability to maintain high-speed hard-wired internet connection at advocate residence that meets the specifications as outlined by Medcors IT department and allows for processing of triage calls with quality.

• Have a working knowledge or background in any medical field (strongly preferred but not required).
• Be comfortable working in a call center environment with minimal oversight or direct interaction with coworkers.
• Possess excellent verbal/written communication skills.

Medcor Benefits

Paid time off health and dental insurance 401K with match education reimbursement and more. Supportive environment. To learn more about Medcors Culture click here.

Medcor Philosophy
Medcor embraces a set of simple interconnected practices that everyone can tailor to their own life and work. To preserve our pioneering entrepreneurial spirit we impart our values through the ongoing campaign: encouraging our advocates to make a conscious choice to practice our values to celebrate and recognize each other via our peer recognition program and to support one another during tough times.

Medcor is a tobacco free and smoke free workplace!

EOE/M/F/Vet/Disability

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.