Bilingual Patient Care Contact Center Representative

Position SummaryAnswer calls in a courteous professional efficient and prompt mannerPre-registering new patients into the Epic EMR systemSchedule patient appointments using the Epic EMR systemVerify patient insurance/benefits as appropriateRespond to patient inquiries and complaintsDirect patient phone calls to the appropriate destination when beyond scopeComplete outbound calls to patients to schedule future appointmentsReturn patient calls/messages and provide additional information as necessaryAdhere to all HIPAA and ACCESS policies regarding patient privacyOther duties as assignedRequirementsHigh school diploma or GEDTwo years relevant experience in customer service (health care preferred)Willing to work flexible hoursBasic proficiency in computer skillsMedical terminology knowledge preferredBilingual (English and Spanish) requiredScheduleTraining for 4-6 weeks on site at 3450 S Archer Ave Chicago IL 60608 from 8:30am to 5pm opportunity to work remotely after successfully completing shift after training will be 10:30am to 7pm M-F and rotating Saturdays 7:30am to Conditions/EquipmentNormal office environment regularlyHealth Center environment occasionallyLocal travel between health centers and community events is required; mode of transportation requiredIf personal vehicle is employed a current drivers license and proof of insurance is requiredIf remote/hybrid; requires suitable and secure working environment acceptable internet speeds adequate childcare provisionsBenefitsTuition reimbursementComprehensive healthcare coverage including Medical Dental and VisionGenerous PTO403(B) retirement plan and financial resources to help you save and plan for your retirementLife InsuranceOpportunity to participate in cross-departmental committees to innovate and transform our care delivery model and our workplace