Bilingual Customer Service Representative

At Bill Pearce Motors exceptional customer service starts with exceptional people.

We are looking for an energetic personable and highly organized Bilingual Customer Service Representative to join our Service Call Center team. This is an ideal opportunity for someone who thrives in a busy high-volume customer contact environment enjoys talking with people and takes pride in providing genuine hospitalityeven when the phones are busy and the pace is fast.

As a member of our Service Call Center you will often be the first voice our customers hear when they contact Bill Pearce Motors. Youll handle a high volume of inbound and outbound customer interactions schedule service appointments answer questions follow up with customers and help connect them with the right members of our service team.

This position requires the ability to communicate effectively with customers in both English and Spanish. Spanish-speaking customers are an important part of the community we serve and we highly value team members who can provide them with the same welcoming professional and personalized experience we strive to deliver to every customer.

If you have experience in a call center hospitality customer service automotive service appointment scheduling or another high-volume customer-facing environment wed like to hear from you.

• Starting pay of $18.50 per hour
• Full-time position
• Biweekly pay schedule
• Comprehensive medical dental and vision insurance
• 401(k) retirement plan
• Paid time off
• Supportive team environment
• Opportunities for professional growth and development

• Handle a high volume of inbound and outbound customer calls while maintaining a friendly patient and professional approach
• Provide a warm and welcoming first point of contact for customers by phone email and other communication channels
• Schedule confirm and help coordinate service appointments accurately and efficiently
• Assist both English- and Spanish-speaking customers with questions regarding service appointments and vehicle maintenance needs
• Listen carefully to customers identify their needs and help connect them with the appropriate resources or team members
• Deliver prompt accurate and courteous responseseven during periods of heavy call volume
• Make outbound calls for appointment confirmations customer follow-up and other service-related communication
• Work closely with service advisors and other dealership departments to help ensure customer needs are handled efficiently
• Maintain detailed and accurate records of customer conversations requests and appointments
• Follow through on customer requests and help prevent issues from falling through the cracks
• Create a positive customer experience through hospitality empathy professionalism and clear communication
• Contribute to a team environment focused on customer satisfaction loyalty and continuous improvement

Candidates must be able to communicate confidently and professionally with customers in both Spanish and English. Bilingual communication is an important part of this position and a skill that is genuinely valued at Bill Pearce Motors.

Were also looking for someone who:

• Has a high school diploma or equivalent
• Has at least 12 years of customer service experience
• Has experience in a call center high-volume phone environment hospitality automotive service appointment center or similar customer-facing role; automotive experience is helpful but not required
• Is comfortable handling back-to-back customer interactions while maintaining a positive and professional attitude
• Has strong verbal and written communication skills
• Enjoys talking with customers and has a genuine desire to help people
• Understands that great customer service means both hospitality and efficiency
• Can remain composed friendly and solution-oriented when dealing with frustrated or concerned customers
• Has excellent organizational skills and attention to detail
• Is comfortable multitasking between phone conversations scheduling systems email and customer records
• Is comfortable using Google Workspace and learning other computer applications
• Is dependable professional punctual and team-oriented
• Takes ownership of customer requests and follows through
• Can pass a background check and drug screening

Enjoy the energy of a busy call center. You dont mind when the phone keeps ringing and you can move confidently from one customer interaction to the next.

Love helping people. You understand that even a routine service appointment is an opportunity to make someones day a little easier.

Believe hospitality matters. You know customers remember how they were treated and you take pride in making people feel welcomed heard and appreciated.

Can balance speed with quality. You work efficiently without making customers feel rushed.

Are a natural communicator. Youre comfortable speaking with customers in both Spanish and English and can adjust your communication style to meet the needs of the person youre helping.

Stay organized when things get busy. You can manage multiple conversations appointments follow-ups and requests without losing attention to detail.

Take ownership. When a customer needs help you dont simply pass the problem alongyou work with the team to help get it resolved.

At Bill Pearce Motors were more than a dealershipwere a team committed to creating exceptional experiences for our customers and our employees.

We value hospitality teamwork integrity professionalism and personal growth. We appreciate employees who take initiative care about the customer experience and want to contribute to a team that takes pride in doing things the right way.

If youre bilingual in Spanish and English enjoy working with people and are looking for a position where your communication skills energy and commitment to customer service will be valued we encourage you to apply.

Bill Pearce Motors is an equal opportunity employer and values diversity within our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status disability status or any other status protected by applicable law. We are committed to providing an inclusive and welcoming work environment for all employees.