Bilingual Customer Service Coordinator
Job Location:
Concord, CA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Who We Are
Build a Career That Changes LivesIncluding Your Own.
24 Hour Home Care is a leading provider of home care and community-based services dedicated to helping individuals live safely and independently. As part of TEAM Services Group a private equity-backed healthcare services organization we combine a mission-driven culture with a commitment to growth innovation and operational excellence.
Here the work you do matters. Whether youre supporting clients directly or helping drive our business forward every role contributes to improving lives and strengthening the communities we serve.
Grow with purpose. Lead with heart. Make a difference every day.
Watch this short video to see the heart behind our work hear what drives our team and discover the impact you can make at 24 Hour Home Care.
Who You Are
You are apassionate and performance-driventeam player eager to take on a key role in our companys growth. You embody Team 24s Care & Compete Principles and Competencies:
In the spirit ofOwn(ing) It With Courage we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience:24 Hour Home Care: Glassdoor Page
Sound interestingRead on for more details!
The Role:
The Customer Service Coordinator serves as the primary point of contact for consumers caregivers and Regional Center partners providing timely support and coordinating services across multiple communication channels. This role manages inbound inquiries maintains accurate documentation supports service delivery and partners with cross-functional teams to ensure a positive customer experience while meeting organizational and regulatory standards.
Primary Responsibilities
- Manage inbound phone email and case inquiries providing timely resolutions and coordinating follow-up with internal teams.
- Coordinate services for Regional Center consumers by maintaining accurate documentation updating consumer and provider information and supporting service delivery.
- Collaborate with cross-functional teams to resolve billing payroll enrollment and service-related issues while ensuring effective communication with consumers and caregivers.
- Support outbound communication initiatives process improvement projects and reporting requirements including Special Incident Reports and Regional Center documentation.
- Maintain compliance with HIPAA company policies and Regional Center requirements while assisting with administrative and operational support as needed.
This is a hybrid position coming into the Concord office 3x per week.
Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs employees may be required to work any scheduled shift within these operating hours.
What You Bring to the Table:
Qualifications
- Fluency in Spanish required
- Bachelors degree in Business Administration or a related field preferred.
- 1 year of customer service experience preferably in healthcare human services or a related field.
- Experience managing multiple priorities in a fast-paced customer-focused environment.
- Proficiency with Microsoft Office including Word Excel and Outlook.
- Strong written and verbal communication skills with the ability to build relationships across diverse stakeholder groups.
Skills
- Customer service
- Communication
- Problem-solving
- Organization
- Attention to detail
- Time management
- Collaboration
- Adaptability
What We Bring to the Table:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity or sexual orientation. Additionally 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review should criminal history have a direct adverse and negative relationship 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point 24 Hour Home Care will review the prospective hires written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
- By Email:
- By Web: Phone:
For California applicants: by applying for this position you acknowledge and consent to the collection use and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
The expected California Pay Range for this position:
$21 - $23.89 USD
Required Experience:
IC
