Bilingual Benefits Counselor Remote

Role Type: Contractor
Location: Remote United States
Time Commitment: 1020 hours per week short-term project

We are seeking bilingual Spanish Benefits Counselors to evaluate and improve AI-generated guidance on government services. Youll use your Spanish and English fluency and public assistance experience to ensure questions reflect real community needs and answers are accurate clear and natural. No prior AI experience is required.

• Review sample questions in Spanish and English for realism and relevance.
• Develop evaluation rubrics for at least one area: Medicare passports veterans benefits student loans or financial aid or National Park services.
• Evaluate AI-generated Spanish responses for errors omissions mistranslations and unclear or unnatural wording.
• Provide clear actionable written feedback to the project team asynchronously.

• Native or professional fluency in Spanish and English.
• Experience in at least one relevant area: Medicare passports veterans benefits student loans or financial aid or National Park services.
• At least 1 year of experience counseling or assisting the public in a relevant field such as benefits counseling case management or community health services.
• Based in the United States.
• Ability to start quickly commit 1020 hours per week and increase availability toward the end of the project.
• Strong precise writing skills in both Spanish and English.

• Experience across multiple relevant service areas.
• Professional interpreting or translation experience.
• Experience creating Spanish-language guides FAQs or training materials.
• Experience supporting diverse clients including rural and low-literacy communities.