BigFix Engineer

Location: Hybrid in Herndon VA (3 days/week on site). Up to 25% travel

Clearance Required: TS clearance required TS/SCI with polygraph preferred

Position Overview

Four Inc. is seeking an experienced BigFix Engineer (Enterprise Technical Support Engineer) to join our growing technical team. This role is responsible for troubleshooting diagnosing and resolving complex infrastructure and technology issues across enterprise and customer environments with a strong focus on BigFix and enterprise IT systems. The successful candidate will combine strong analytical and problem-solving skills with hands-on technical expertise to perform root cause analysis implement permanent corrective actions and manage critical incidents through resolution. Youll work closely with customers internal engineering teams and technology vendors to restore services communicate technical findings and deliver effective solutions across servers operating systems networking storage virtualization cloud and related technologies.

Essential Functions

• Serve as a technical escalation resource for complex high-impact customer issues taking ownership from initial escalation through resolution.
• Diagnose and resolve advanced hardware software infrastructure integration and performance issues using logs diagnostic data and other technical evidence.
• Perform root cause analysis reproduce issues in test environments and develop sustainable solutions to prevent recurring problems.
• Develop test and implement technical fixes workarounds configuration changes upgrades and remediation plans.
• Collaborate with engineering architecture support product vendor and customer teams to resolve issues requiring specialized expertise.
• Support major incidents and business-critical events including incident response service recovery and after-hours/on-call support when required.
• Provide clear technical guidance and maintain thorough documentation of troubleshooting activities resolutions known issues lessons learned and recommended improvements.
• Conduct proactive health checks and technical assessments while staying current on supported technologies security requirements patches upgrades and industry best practices.
• Plan and support the deployment of HCL BigFix infrastructure including BigFix instances agents relays and purchased modules while developing prerequisite documentation for required hardware software network and configuration changes.
• Monitor analyze and optimize the performance availability and configuration of BigFix infrastructure and applications including SQL databases in accordance with industry standards and HCL best practices.
• Provide advanced troubleshooting and technical assistance for BigFix environments including diagnosing performance configuration and infrastructure issues and implementing appropriate remediation and corrective actions.
• Conduct ongoing system health assessments and remediate findings from HCL annual health checks while identifying opportunities to improve operational and maintenance processes including disaster recovery certificate renewals and replication.
• Plan and execute integrations between BigFix and major enterprise applications including ServiceNow Splunk and Qualys while developing technical recommendations and documentation to support continuous improvement.
• Provide technical guidance ad-hoc enablement and knowledge transfer to customer and internal teams on BigFix technologies capabilities configuration and best practices.
• Travel to customer locations and provide after-hours support when required for business or customer needs.
• Represent Four a professional mission-focused manner during calls emails and meetings
• Uphold Four Inc.s core values and guiding principles in all interactions decisions and responsibilities.
• Other duties as assigned

Our Core Values

At Four Inc. our values guide how we work make decisions and serve our customers and each other. We look for team members who embody:

• Integrity- We act with honesty accountability and transparency.
• Excellence- We strive for high-quality results and going above and beyond.
• Innovation- We embrace new creativity continuous learning and forward thinking.
• Growth- We prioritize development and expansion as individuals and as an organization.
• Compassion- We lead with empathy respect and consideration for others.
• Better Together- We collaborate support one another and recognize that our best results come from working as a team.

What We Offer

• Competitive pay and benefits (medical dental vision 401k with match company-paid life/short-term disability long-term disability insurance paid time off all federal holidays off etc.)
• Great company culture and perks (regular office happy hours peer-to-peer recognition program free building gym access hybrid work environment etc.)
• Collaborative environment with room for professional development and learning.

Qualifications

• Bachelors degree in Computer Science Information Technology Engineering Cybersecurity or a related technical field or equivalent combination of education and relevant experience.
• 5 years of relevant systems infrastructure technical support or solutions engineering experience including 3 years of hands-on BigFix experience.
• TS clearance required with ability to obtainTS/SCI clearancewith polygraph and any required customer-specific access credentials.
• Strong knowledge of enterprise IT infrastructure and experience troubleshooting complex technical issues performing root cause analysis and developing permanent solutions.
• Strong analytical problem-solving organizational communication and customer-service skills with the ability to manage complex issues independently and effectively communicate with technical and non-technical audiences.
• Experience working with enterprise technology vendors customer environments and/or highly regulated environments such as federal government or public-sector ITpreferred.
• Experience with enterprise technologies and tools such asAnsible ServiceNow Tableau Microsoft Office collaboration platforms CRM systems or similar technologies.
• Relevant technical certifications and experience supporting major enterprise technology manufacturerspreferred.
• Willingness to travel to customer locations and provide after-hours support as business or customer needs require.

Physical Requirements

The work is generally sedentary and performed in an office or remote setting; however some travel to government or partner sites may be required. The position may require:

• Visual acuity to view computer screens read technical documents and perform data analysis and data entry
• Ability to sit or stand for extended periods
• Manual dexterity sufficient to operate a keyboard mouse and other office equipment
• Occasional lifting or carrying of equipment boxes or documents (typically under 40 lbs)
• Ability to hear and speak clearly in virtual and in-person meetings

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

About the Company

Four Inc. is a public sector technology provider with a long history of delivering exceptional results in the federal marketplace. We specialize in providing software solutions to U.S. government agencies helping them modernize secure and optimize their mission-critical operations. With a proven track record of success and a strong collaborative culture we are expanding our team to continue driving innovation and digital transformation in the public sector.

Four Inc. is a federal contractor and an Equal Opportunity Employer including disabled persons and veterans. We are committed to providing equal employment opportunities without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other protected characteristic under applicable law. We actively seek to recruit hire and promote qualified veterans and individuals with disabilities.

If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation to apply for a position please contact us at This job opening will be listed with the appropriate state workforce agency as required under the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA).

Required Experience:

Manager