Beverage Server

Role Responsibilities:

• Responsible for monitoring the day-to-day team member/guest interactions of the Beverage Department.
• Areas including all public beverage outlets all service bars and all casino cocktail service.
• Ensures that excellent service is provided to guests in a prompt friendly and courteous manner.
• Consciously strives to build relationships with our guests in an effort to improve the overall guest experience.
• Ensures consistent high-quality service standards are maintained in the Beverage Department.
• Builds relationships with our guests.
• Resolves customer complaints regarding beverage service and takes action to resolve complaints.
• Performs other duties as requested by the Beverage Manager.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.

Knowledge Skills & Abilities:

• Must be able to work independently.
• Must be able to sit stand or walk for long periods of time (4 hours).
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and have the ability to push pull reach bend twist stoop and kneel.
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust loud noises and bright lights.
• Must be able to work varied shifts weekends and holidays as needed.
• Ability to simultaneously manage several projects and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Ability to speak distinctly and persuasively.
• Must be able to read write speak and understand English

Education & Experience Requirements:

• High School Diploma or GED required.
• Work requires 6 months previous beverage server experience.
• Work requires effective communication in English both verbal and written form in a professional manner.
• Must present a neat and professional appearance.
• Work requires interactions with customers public and co-workers.
• Work requires teamwork with other staff members.
• Must be 21 years of age.

License Requirements:

• None