Benefits Specialist II

COMPANY NAME: Zachry Industrial
JOB TITLE: Benefits Specialist II
DEPARTMENT: Total Employee Rewards Department
LOCATION: San Antonio TX.

Who are we
Zachry Group is Americas pacesetter in turnkey construction engineering maintenance turnaround and fabrication services in the power energy chemicals manufacturing and industrial sectors. It works with customers to plan build and renew their most critical facilities so they can achieve their immediate and long-term goals all at the highest safety standards. Please visit for more information.

Is Zachry Group right for you
Are you interested in a career with a company who provides meaningful work a team-based culture and opportunities for growth We are seeking people who are performance-oriented and want to be part of something bigger. If you see work as more than a job and want to be in an environment where you are known respected and valued Zachry Group is right for you.

About this role
The Benefits Specialist understands Zachrys total rewards strategy and supports the operations and administration of the employee benefits plans and programs. The specialist will provide guidance to employees covering a wide range of programs including health and welfare retirement voluntary benefits and time off programs while working collaboratively with all areas of the business.

What youll do in this role:

Provide support and service to employees and internal partners in all areas of benefit programs including health & welfare retirement voluntary benefits and time off programs by communicating with others through inbound and outbound calls email or via chat feature in a professional manner.
Maintain and demonstrate subject matter expertise knowledge of benefit programs policies processes and regulatory requirements.
Daily activities include but are not limited to taking direct calls from employees about Zachrys benefit plans and programs email correspondence processing qualifying life events reviewing dependent verification documents processing qualified medical child support orders and completing various forms.
Support appeals and challenging employee situations.
Identify trends and areas of opportunity and escalate to direct leader for long-term solutions.
Perform complex administrative processes for various employee benefit programs in alignment with plan documents processes procedure documentation and regulatory requirements.
Contribute to continuous improvement initiatives to ensure services are effectively delivered including drafting and updating process and procedural documentation and identifying and recommending methods to update simplify and enhance those processes and/or procedures.
Provide input into benefits programs including implementation administration communications and education.
Other duties as assigned.

What required skills qualifications and abilities do you need to bring to the role
Superior customer service skills with effective communication skills both verbal and written
Exceptional interpersonal skills with the ability to perform with the upmost maturity and integrity in a professional and ethical manner.
Collaborative business style and ability to work effectively across all levels of the organization with external partners and with team members.
Continuous improvement mindset; identify recommend and improve current processes
Excellent time management skills and ability to prioritize and multitask as well as adapt to changing priorities
Attention to detail
Strong analytical and problem-solving skills
Ability to work independently
Confidentiality is critical to success.
Strong computer skills and demonstrated ability with the Microsoft Office Suite (Outlook Word Excel).

What are the preferred skills for this role
5 or more years of benefits experience.
Speaks reads and understands Spanish.
College degree (education may be considered in lieu of experience)

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