Benefits And Eligibility Specialist (Eligibility Interviewer) Skillbridge

Would you like to be part of an amazing team that helps Arizonans thrive At the Department of Economic Security (DES) we strengthen individuals families and communities for a better quality of life. DES is looking for individuals that are committed to service community and teamwork. To learn more about DES please visit ; or click on the link here to view Our DES video. Come join the DES Team!

The Department of Economic Security is seeking an experienced and highly motivated individual to join our team as an Eligibility Interviewer. As an Eligibility Interviewer you will determine eligibility for Arizonans in need of Nutrition Assistance Medical Assistance and/or Temporary Assistance to Needy Families. This is an ideal position for an individual who is highly motivated has decision-making skills can work independently and multi-task in a fast-paced call center environment and can provide quality interaction and communication with our clients.

Essential Duties and Responsibilities include but are not limited to:
You will be working in a call center environment assisting individuals and families by phone.
You will be attending paid classroom training with on the job training (learning by doing).
Provide excellent customer service by phone to individuals and families facing challenging and personal situations.
Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance Nutrition Assistance and Cash Assistance.
While talking to the individuals and families by phone you will complete the application process and interview process by entering data on a computer and accessing multiple screens.
Adhere to agency standards in a high-volume call center measured by metrics attendance service levels accuracy and timeliness.

Knowledge in:
Customer service practices.
Computer navigation of various software applications including but not limited to Google Suite or Microsoft.

Skills in:
Professional written and verbal communication.
Customer friendly empathetic and patient.
Computer experience; typing navigating and using multiple computer systems on multiple screens while talking to the client by phone.
Core math skills including but not limited to addition subtraction multiplication and division.

Ability to:
Evaluate and make appropriate decisions (or determinations).
Access maintain review and interpret information.
Work independently as well as interacting with others on a team.
Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.

The ideal candidate for this position will have:
One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
A High School Diploma or GED.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply: Drivers License Requirements.
Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agencys ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Not Eligible - This is a SkillBridge position.

Not Eligible - This is a SkillBridge position.

For questions about this career opportunity please contact Joseph Deserio at or

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting or Requests should be made as early as possible to allow time to arrange the accommodation.