Benefit Specialist 4 Leave and Care Employer Support Supervisor OlympiaTelework Internal Only

This position is open to current internal ESD employees only.

This position will be eligible for teleworking full-time but may have to come into the Olympia office infrequently due to business needs.

The ideal candidate will possess a proven track record of leading and mentoring teams with a dynamic and inclusive approach. They will exhibit exceptional communication skills and a natural flair for fostering strong interpersonal relationships. The ability to maintain composure in high-pressure situations manage workplace stress with grace and maintain a positive outlook in the face of obstacles is paramount. This individual will demonstrate robust competency in strategic planning efficient scheduling and meticulous reporting.

As an Employer Support Supervisor (ESBS4) you will provide leadership to the Leave and Care Employer Support Team within the Employer Services Unit of the Insurance Services Division. The team plays a vital role in supporting employers employer agents and elective coverage customers in meeting their legal obligations under the Paid Family and Medical Leave and WA Cares programs. Through this support the Employer Support Supervisor directly contributes to safeguarding public resources and maintaining the integrity of the PFML and WA Cares trust funds ensuring these programs remain sustainably funded and able to deliver essential benefits to Washingtonians.

As an Employer Support Supervisor (ESBS4) in the Insurance Services Division you will be relied upon to supervise unit activities including task assignment deadline setting and performance monitoring. Managing personnel functions including recruitment onboarding leave/time approvals and disciplinary actions. Adjusting workloads and phone schedules as necessary to meet service goals and agency priorities. And deliver on-the-job training and foster a learning culture that encourages innovation and continuous improvement.

• Provide policy and procedure guidance to staff to ensure accurate delivery of PFML and WA Cares services.

• Conduct regular performance evaluations and provide coaching mentoring and feedback to support staff development.

• Promote diversity equity and inclusion within the team and agency.

• Ensure resources and tools are available to meet operational expectations.

• Develop and refine operational tools and techniques for reporting and enforcement.

• Investigate and resolve escalated employer issues; ensure proper documentation and resolution.

• Respond to complex inquiries from employers and representatives with accurate policy-aligned information.

• Review casework for accuracy and compliance with applicable laws and policies.

• Offer technical assistance to support effective administration of federal and state programs.

• Collaborate across teams to ensure employer support is integrated into project planning.

To request a detailed position description clickhere.

Qualifying candidates will meet one of the following criteria options:

Note - All options below MUST include:One (1) year of supervisory experience.

Option 1: Seven (7) years of equivalent education/experience.

Option 2: One (1) year as an ES Benefits Specialist 3.

Option 3: One (1) year of experience equivalent to the ES Benefits Specialist 3 with another state that administers insurance benefits programs.

Option 4:Associates degree in health social science public administration business administration accounting law or a related field ANDFive (5) years of the required experience below.

Option 5:Bachelors Degree in a health social science public administration business administration accounting law or a related field ANDThree (3) years of the required experience below.

Option 6:Masters Degree in a health social science public administration business administration accounting law or a related field ANDTwo (2) years of the required experience below.

The required experience includes:

Preferred/Desired Qualifications:

Leadership & Operational Excellence Competences:

Contact Center Leadership:

Quality and Data Management:

Technology:

Ability to learn understand and effectively use technologies required for business needs including:

Communications:

Excellent written and oral communication tailored to diverse audiences including:

Required equity competencies:

Special Requirements/Conditions of Employment:

Please submit ONLY the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Additionally we ask that you NOT include photographs or external links within your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review.

Please submit ONLY your Cover Letter and Resume with your Online Application through the Add Attachments field. A resume will not substitute for the work experience section of the application or vice versa. Applications with blank fields or supplemental question responses with comments such as see attachments may be considered incomplete.

Why work with us

Our agencys mission and values drive every decision that we make determine how we interact with others and are at the core of who we are. We value Access Love Belonging Equity and Stewardship. We understand that a work environment that respects your work/life balance is key; thats why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support value and trust our employees are empowered to grow and develop into their best self.

Opportunity for All

We strive to create a working environment that includes and respects cultural ethnic racial religious sexual orientation and gender identity diversity. Women racial and ethnic minorities people with disabilities people over 40 years of age people with religious beliefs veterans or people with military status and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process if you need this job announcement in an alternate format or if you have general questions about this opportunity please contactLydia White or theTalent Acquisition Team prior to the position closing. If you are having technical difficulties creating accessing or completing your application please contact or or toll free Washington Relay 711.

This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.

**This Organization Participates in E-Verify**