Bell Attendant

Fortune favors the bold. Ace Hotel Brooklyn seeks kind curious and industrious humans to join our family. Ace Hotels home here is in Boerum Hill on the cusp of Downtown Brooklyn at a geographical Venn diagram of overlapping energies from the tree-lined streets and brownstones of Cobble Hill and Carroll Gardens all the way down to the restless East River. The ever-evolving intersection of everything.

THE GIG:

The Bell Attendant is responsible for directing traffic at the property entrance assisting guests with luggage escorting guests to rooms providing property and room orientations storing and retrieving luggage and delivering packages and items throughout the hotel. Working closely with the Front Desk team the Bell Attendant ensures smooth luggage operations handles guest inquiries and maintains a welcoming clean and alert presence in the entrance and lobby areas.

CORE FOCUS & ESSENTIAL RESPONSIBILITIES:

• Ensure smooth traffic flow at the property entrance.
• Ensure property entrance lobby and bell closet areas remain clean and orderly.
• Open vehicle doors and assist guests entering and exiting vehicles.
• Proactively offer guests assistance with baggage in any area of the property.
• Transfer luggage and other items to and from vehicles as requested or needed.
• Utilize bell carts effectively and with caution. Ensure carts remain clean and in good condition.
• Request taxis and shuttles for guests as needed.
• Orient guests to the property when escorting to guest rooms.
• Place luggage according to guest preference provide guest room orientation and offer further assistance before departing.
• Store and retrieve luggage for guests.
• Assist individuals and groups with check-in checkout and room changes.
• Deliver newspapers messages packages mail and other items to guest rooms meeting rooms and offices.
• Upon departure thank guests and invite them back to the hotel.
• Provide directions to guests as needed.
• Maintain an alert position at post at all times.
• Work closely with the front desk staff to coordinate the efficient handling of luggage and follow up on guest requests inquiries etc.
• Greet guests in all public areas of the property; answer questions handle requests and offer directions as needed.
• Be knowledgeable of property facilities services hours of operation in-house events conferences and amenities to proactively assist guests.
• Promote property outlets to guests.
• Assist guests in finding locations within the property by escorting when possible or giving clear directions.
• Resolve guest complaints using property procedures.
• Participate in daily pre-shift meetings.
• Perform additional duties as requested by department managers and supervisors.
• Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
• Coordinate operations with other departments as needed.
• Present a professional image to employees guests clients owners and investors.
• Review and develop guest history records to enhance personalized service for repeat guests.
• Maintain confidentiality of guest employee and company information.

In addition to the core focus & responsibilities the candidate is expected to complete the following duties:

1. Follow up on outstanding operational and guest (internal & external) issues.
2. Monitor guest feedback and adjust accordingly.
3. Inspecting lobby areas hotel entrances and garage for cleanliness and maintenance report deficiencies to appropriate departments and ensure timely completion.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to satisfactorily communicate in verbal and written English with guests management and co-workers to their understanding.
2. Prioritize and organize work assignments have timely follow up and execution.
3. Have superb time management skills.
4. Maintain complete knowledge of all hotel services/features and hours of operation.
5. Other language mathematical and reasoning abilities as outlined below.
6. Ability to comply with physical demands as outlined below.
7. Knowledge and understanding of Atelier & Ace Culture & initiatives
8. Ability to compute basic mathematical calculations.
9. Flexible schedule required which includes weekends and holidays.
10. Must have a valid drivers license. Manual transmission experience preferred.

Individuals should be a High School Graduate and/or any combination of experience that provides the required knowledge skills and ability to effectively fulfill the requirements of this job description. Previous experience in a hotel setting preferred.

Candidate must meet the following cognitive abilities:

1. Ability to understand guests service needs & requests.
2. Ability to acknowledge guests requests in a polite manner.
3. Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred).
4. Ability to apply logical thinking and understanding to carry out written and oral instructions.
5. Ability to address and solve problems involving guest and operational issues.
6. Ability to compute basic mathematical calculations.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The typical environment is an office atmosphere with ambient room temperatures ambient lighting and common office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Sit walk and stand continuously.
2. Lift / carry 25lbs (frequently) and 50lbs (occasionally)
3. Bend squat crawl and reach above shoulder level.
4. Use dominant hand coordination for simple grasping pushing/pulling and fine manipulation.
5. May be exposed to extreme temperatures dust dampness height and moving machinery.

ADDITIONAL REQUIREMENTS

• Understanding of hotel products and guest services.
• Ability to work evenings weekends and holidays as needed.

Dont check off every box in the requirements listed above Please apply anyway! If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!

Ace Hotel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. Ace Hotel does not discriminate on the basis of race color creed national origin or ancestry citizenship status sex gender gender identity or expression religion sexual orientation age physical or mental disability medical condition genetic characteristics parental or caregiver status marital or civil partnership status veteran or military status credit history status as a victim of domestic violence sex offenses or stalking union activity or any other protected status under applicable federal state or local laws. We encourage individuals of all backgrounds to apply. If you are a qualified candidate with a disability please email us at if you require a reasonable accommodation to complete this application or to participate in the recruitment process