Behavioral Health Operations Manager

Behavioral Health Operations Manager

Reports to: Clinical Director

Job Category: Salary Exempt Full-Time

Salary Range: $63000-$76000/year DOE

Job Site: Foundry Front Range (Broomfield CO)

Job Summary:

The Behavioral Health Operations Manager provides leadership supervision and operational oversight to the Behavioral Health Technician team within a residential behavioral health and substance use disorder treatment facility. This position is responsible for ensuring BHT staff provide safe consistent professional and client-centered support while maintaining appropriate staffing levels and adherence to facility policies clinical expectations regulatory requirements and established standards of care.

The BHT Manager serves as the primary leader for the BHT department and works closely with Clinical Nursing Medical Human Resources and Operations leadership to promote effective communication staff accountability client safety and a therapeutic treatment environment.

Education/Experience:

• High school diploma or equivalent required; associate or bachelors degree in behavioral health psychology social work human services healthcare administration or a related field strongly preferred.
• Minimum of 3 years of experience working in behavioral health mental health substance use disorder treatment residential treatment or a related healthcare environment required.
• Minimum of 2 years of experience in supervisory/management role required.
• Experience supervising BHTs Behavioral Health Associates Mental Health Technicians or similar direct-care staff preferred.
• Knowledge of behavioral health treatment trauma-informed care professional boundaries crisis intervention and therapeutic milieu management.
• Experience with Joint Commission and BHA regulatory standards.
• Training or certification in crisis prevention de-escalation and CPR/First Aid.
• CAT/CAS Certification strongly preferred.

Required Skills/Abilities:

• Demonstrated ability to supervise and develop employees address performance concerns and maintain accountability.
• Adept at effective staffing and resource management.
• Strong written and verbal communication skills.
• Strong organizational problem-solving and conflict-resolution skills.
• Ability to implement and maintain structured operational workflows to ensure daily activities run seamlessly and efficiently.
• Strong interdisciplinary collaboration skills.
• Ability to remain calm and exercise sound judgment during challenging or emergency situations.
• Ability to lead and train a team to effectively work with clients experiencing behavioral health and substance use disorders.
• Ability to maintain confidentiality and comply with HIPAA and other applicable privacy requirements.
• Valid drivers license and ability to meet organizational driving requirements.
• Proficient with Google Suite or related software.
• Adept at quickly learning multiple computer systems and platforms.

Duties/Responsibilities:

• Provide direct supervision leadership coaching and performance management for Behavioral Health Technicians (BHTs).
• Oversee BHT scheduling shift coverage and staffing needs to ensure appropriate coverage based on census client needs and facility operations.
• Monitor overtime and staffing utilization and make appropriate adjustments in collaboration with leadership.
• Participate in the interviewing onboarding training and development of BHT staff.
• Establish and reinforce expectations related to attendance professionalism communication documentation client interactions and job performance.
• Promote a culture of accountability teamwork professionalism and respect.
• Serve as an accessible leadership resource for BHT staff while maintaining appropriate supervisory boundaries.
• Ensure required client observations rounds searches transportation activities groups and other assigned BHT responsibilities are completed appropriately.
• Ensure staff maintain appropriate professional boundaries and interactions with clients.
• Provide support and leadership during behavioral concerns crises safety incidents and other challenging situations.
• Monitor BHT documentation and departmental practices for accuracy timeliness and compliance with facility policies and regulatory requirements.
• Collaborate with Clinical Nursing Medical Human Resources and Operations leadership to address client staffing safety concerns and operational needs.
• Address employee performance conduct attendance and policy concerns promptly and consistently in partnership with Human Resources.
• Monitor daily BHT operations and address barriers that may interfere with client care or facility operations.
• Participate in incident review quality improvement compliance and facility safety initiatives.
• Maintain effective communication between BHT staff shifts departments and facility leadership.
• Assist with the development and implementation of BHT policies procedures workflows and performance standards.
• Assist leadership with preparation for audits surveys licensing reviews and accreditation activities as appropriate.
• Participate in leadership meetings as assigned.
• Perform other duties as assigned based on client care staffing and operational needs.

Physical Requirements:

• Prolonged periods of walking standing sitting at a desk and working/typing on a computer.
• Sit stand walk bend reach climb steps hear see speak.
• Must be able to lift 15 pounds at times.

Benefits & Perks:

Health and Wellness

• Medical dental and vision insurance*
• Supplemental accident and hospital indemnity coverage*
• Voluntary Term Life insurance*
• Employee Assistance Program
• Monthly wellness reimbursement*

Financial

• Competitive salary
• Employee recognition and rewards programs
• Employee referral incentive program
• Employer-sponsored 401(k) plan

Work/Life Perks

• Professional growth and development
• Continuing education reimbursement
• Unlimited paid time off (exempt employees) sick days
• Paid time off policy (non-exempt employees) sick days
• Paid holidays (exempt) or ability to earn 1.5x base hourly rate (non-exempt)

*Full-time employees

This description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.