Behavioral Health Intake Coordinator

• Rockville
• Hybrid
• Hourly salary: $40.74

Software Guidance & Assistance Inc. (SGA) is searching for a Behavioral Health Intake Coordinator for a Contract assignment with one of our premier Healthcare clients in Rockville MD.

Responsibilities :

• Conduct high-volume telephone intakes for new patients by collecting clinical demographic insurance and financial information.
• Complete patient registration and distribute required intake and appointment materials.
• Schedule patients into the appropriate specialty clinic based on intake findings including Neuropsychology Concussion ADHD Anxiety and other behavioral health services.
• Review insurance benefits copays and financial responsibilities with patients and families.
• Verify insurance eligibility and obtain prior authorizations for scheduled services.
• Coordinate with physicians patients and insurance companies to secure required authorizations and documentation.
• Triage referrals according to department guidelines manage patient waitlists and coordinate referrals to the appropriate specialty clinic or community resource.
• Serve as a departmental resource for registration scheduling insurance verification and authorization processes.
• Maintain accurate documentation within the EMR including authorization details and account notes.
• Deliver exceptional customer service while supporting a high-volume pediatric outpatient behavioral health practice with professionalism compassion and attention to detail.

Required Skills:

• Minimum of 4 years of recent healthcare administrative patient access medical office or patient registration experience.
• Recent experience conducting patient intake within a mental health behavioral health psychology psychiatry or neuropsychology practice.
• Experience performing high-volume phone intake patient registration appointment scheduling insurance verification and prior authorizations.
• Experience working within an Electronic Medical Record (EMR) system.
• Experience using insurance verification and prior authorization platforms.
• Proficient with Microsoft Office (Outlook Word Excel).
• Excellent organizational and multitasking skills.
• Strong attention to detail.
• Ability to communicate professionally with patients families providers and insurance companies.
• Ability to handle sensitive patient information with empathy professionalism and discretion.
• Ability to thrive in a fast-paced outpatient environment.

Preferred Skills:

• Experience triaging patients and coordinating appointments based on specialty or clinical need preferred.