Behavioral Health Care Manager MSW

Department: Behavioral Health / Clinical Operations
Location: Southfield MI On-Site
Employment Type: Full-Time
Reports To: Clinical/Behavioral Health Leadership
Education: Masters Degree in Social Work (MSW)

EPIC Health is seeking a Behavioral Health Care Manager (BHCM) to support patients through our Collaborative Care Model (CoCM). This role provides behavioral health support care coordination patient education and proactive follow-up while working closely with primary care providers psychiatric consultants and the interdisciplinary care team.

The ideal candidate is an experienced Masters-level Social Worker who is passionate about integrated care patient engagement and improving behavioral health outcomes.

• Identify enroll and engage patients appropriate for the CoCM program.
• Conduct behavioral health psychosocial and social needs assessments.
• Administer and monitor PHQ-9 GAD-7 and other behavioral health screening tools.
• Provide proactive patient outreach follow-up education and brief evidence-informed interventions within professional scope.
• Monitor patient progress and identify patients who are not improving or require additional intervention.
• Conduct appropriate safety/crisis assessments and follow established escalation protocols.

• Maintain and regularly update the CoCM patient registry.
• Prepare appropriate patients for psychiatric consultant case reviews.
• Communicate psychiatric recommendations to PCPs and track follow-up.
• Coordinate referrals to specialty behavioral health and community resources.
• Address social determinants of health including transportation housing food insecurity financial barriers and access to care.
• Collaborate with PCPs psychiatric consultants Care Management and other members of the care team.

• Maintain accurate and timely documentation of assessments outreach interventions referrals and care plans.
• Support CoCM reporting quality initiatives and compliance requirements.
• Participate in team meetings case reviews training and continuous improvement initiatives.
• Maintain patient confidentiality and comply with HIPAA and organizational policies.

• Masters Degree in Social Work (MSW) from a CSWE-accredited program.
• Current social work licensure/credentialing appropriate to the state of practice.
• Prior professional experience in behavioral health is required.
• Experience working with depression anxiety and other behavioral health conditions.
• Knowledge of behavioral health assessment psychosocial interventions crisis/safety assessment and care coordination.
• Strong communication documentation organization and patient engagement skills.
• Ability to manage a patient population through structured registry management and systematic follow-up.
• Ability to work effectively within an interdisciplinary healthcare team.

• Experience in CoCM integrated behavioral health primary care or community mental health.
• Experience with measurement-based behavioral healthcare.
• Experience using PHQ-9 GAD-7 and other validated assessment tools.
• Experience providing brief behavioral health interventions.
• Experience working with primary care and psychiatric providers.
• Experience with EHR and care management platforms.

• Timely engagement and follow-up of assigned patients.
• Accurate and current CoCM registry management.
• Completion of assessments and reassessments within established timeframes.
• Consistent psychiatric case review and follow-through on recommendations.
• Appropriate identification and escalation of clinical or safety concerns.
• Complete accurate and timely documentation.
• Demonstrated progress toward patient-centered behavioral health goals.
• Achievement of established productivity quality and patient engagement expectations.

At EPIC Health youll help integrate behavioral health into primary care and make a meaningful difference in the lives of the patients and communities we serve.

• Competitive compensation
• Medical Dental and Vision benefits
• Disability and Life Insurance
• 401(k) Retirement Plan
• Paid Time Off and Holiday Pay
• Professional development and ongoing training
• Collaborative mission-driven work environment

Apply today and join EPIC Health in transforming integrated behavioral healthcare.

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Background checks are required for this role.