Banquet Captain

• Supervise banquet and event service operations to ensure seamless execution and exceptional guest experiences
• Lead support and direct Banquet Servers Bartenders Housepersons and operational team members during assigned events and service periods
• Conduct pre-shift meetings and communicate event details service expectations timelines VIP information and operational updates to banquet teams
• Review banquet event orders (BEOs) floor plans menus timelines and operational requirements prior to event execution
• Ensure banquet rooms meeting spaces service stations buffets bars and event setups are properly prepared according to hotel standards and client specifications
• Monitor food and beverage service quality timing presentation and guest satisfaction throughout events
• Assist with food and beverage service table maintenance wine service buffet presentation and guest interaction as operationally required
• Respond promptly and professionally to guest requests operational concerns and service recovery opportunities during events
• Coordinate with Culinary Stewarding Convention Services Sales Engineering and operational departments to ensure efficient event execution
• Oversee setup breakdown room resets and operational transitions between banquet functions
• Ensure compliance with food safety sanitation workplace safety and responsible alcohol service standards
• Assist with training coaching onboarding and performance support for banquet team members as assigned
• Monitor banquet supplies service equipment linens glassware and operational inventory during events
• Maintain cleanliness organization and presentation standards within banquet spaces and operational areas
• Support VIP functions weddings conferences rooftop events and large-scale hotel activations as assigned
• Ensure accurate communication regarding event timelines staffing needs and operational changes throughout service periods
• Uphold luxury hospitality standards through professionalism leadership presence appearance and guest engagement
• Perform additional duties as assigned to support banquet and hotel operations

Qualifications :

• Previous banquet restaurant hospitality catering or event service experience required
• Previous leadership supervisory or banquet captain experience preferred
• Luxury hotel or upscale hospitality experience preferred
• Strong guest service communication and interpersonal skills
• Strong organizational multitasking and problem-solving abilities
• Ability to work efficiently in a fast-paced high-volume event environment
• Ability to lead teams professionally while maintaining operational standards under pressure
• Professional appearance and polished demeanor required
• Knowledge of banquet service standards food & beverage operations and event sequencing preferred
• Familiarity with banquet event orders (BEOs) and event operations preferred
• Ability to work flexible schedules including mornings evenings weekends holidays overnight events and extended shifts as operationally required
• Must be legally authorized to work in the United States
• Must meet Louisiana legal requirements for alcohol service if assigned alcohol-related duties
• Must possess or be able to obtain a valid Louisiana Responsible Vendor (RV) Server Permit if required by operational duties

Must possess or be able to obtain any required Louisiana food safety certifications in accordance with local and state regulations

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time