Banquet Assistant Manager

Were always looking for talent that believes in having fun. At PENN Entertainment youll get to be a part of an exciting industry where the days and nights are fast paced. Youll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individuals relevant knowledge skills and experience. Base salary is just one component of our competitive Total Rewards package which includes wellness programs designed to support our team members financial physical and mental benefitssuch as day-one medical coverage 401(k) matching and annual performance bonusmayvaryby time off is earned according to the local policy and increases with the length of employment.

Click HEREto discover how we empower team members to grow thrive and advance in their careers.

• Responsible for supervising and managing staff in the Banquet/Catering department. Supports administers and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager regarding any concerns with attention to guest satisfaction.
• Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.
• Enthusiastically supports actively promotes and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Assists clients with any problems or special requests to ensure delivery of exceptional guest service experience.
• Ensures that Banquet/Catering equipment is in proper operational condition and is maintained according to established guidelines.
• Responsible for ensuring that all Banquet/Catering facilities are cleaned vacuumed and properly stocked according to anticipated business volume.
• Assists in the maintenance and processing of all paperwork logs schedules and communication pertaining to the Banquet/Catering department.
• Responsible for assisting in promoting planning coordinating and supervising the execution of all event functions ensuring a top-notch dining experience.
• Shares responsibility for meeting and exceeding the monthly and annual revenue targets by generating new and repeat business through referrals telephone solicitation direct mail outside sales calls networking and other community marketing techniques.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

• Associate degree (A.A.) from an accredited college or technical school; or minimum three (3) years of previous supervisory experience; or equivalent combination of education and experience.
• Previous Food & Beverage experience preferred but not required.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Must be proficient in Microsoft Office applications (Word Excel Outlook etc.).
• Must have the ability to interact with guests staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports business correspondence and procedure manuals.
• Must have exceptional customer service and interpersonal skills.
• Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percent and to draw and interpret bar graphs.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work all shifts including nights weekends and holidays as business needs dictate.

Weve grown to become the leading provider of integrated entertainment sports content and casino gaming experiences thanks to our 43 destinations across North America online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community our team members our vendors and our planet.

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Equal Opportunity Employer