Background Screening Specialist, Truework

About Checkr
Checkr is building the data platform to power safe and fair decisions. Over 140000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job a new place to live a car ride childcare even a date. Customers include Uber Pennymac Airbnb Doordash Amazon and Anthropic.

Were a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes CloudList and is a Y Combinator 2024 Breakthrough Company.

About the Role

Truework recently acquired by Checkr provides access to crucial employment income information and asset information needed for mortgage loans apartment rentals background checks and more. We are disrupting a $5B industry dominated by legacy incumbents and outdated processes with a better product and intense customer focus. Within Checkr Truework operates independently allowing rapid iteration while also being able to leverage the strengths and assets from our core business. Think of it like joining a startup within a startup!

As a QA Specialist you will safeguard the integrity of Truework verifications by auditing HR Reports and Outreach workflows for accuracy completeness compliance and professionalism. Youll apply rulesets used in Report QA (identity/entity matching data consistency/completeness correctness) and assess adherence to Smart Outreach cadences across phone email and fax. Your work will help to directly improve verifier satisfaction reduce rework and support on-time delivery targets.

What Youll Do:

• Audit completed verification reports against Report QA rulesets validating identity and entity matching field completeness internal consistency and reasonableness of data.
• Execute Outreach QA reviews on a randomized sample of manual-source verifications (email fax phone third-party providers) ensuring required actions are logged follow-ups meet cadence expectations and communications meet tone and professionalism standards.
• Use the Internal Validator findings to confirm required fields are populated (e.g. employment status with corresponding dates) and flag illogical data (e.g. inactive target with missing end date).
• Document QA outcomes precisely (pass soft fail hard fail warning) citing evidence and rule references to enable rapid fixes and learning feedback loops.
• Collaborate with Outreach and Transcription team leadership to resolve discrepancies coach to standard work and reduce repeat errors over time.
• Support SLA and KPI attainment by promptly reviewing queued items and escalating risk on time-sensitive verifications.

What You Bring:

• Experience with or interest in QA operations auditing or compliance within background screening VOE/VOI lending HR operations or similar data-sensitive environments.
• Working knowledge of the Truework verification workflows including manual outreach methods and transcription best practices; familiarity with Report QA concepts (rulesets and outcomes).
• Detail orientation with structured note-taking and the ability to cite evidence for each QA finding; strong written communication and professional etiquette.
• Analytical judgment to distinguish between soft fails and hard fails escalate appropriately and recommend course corrections.
• Exposure to Looker-based sampling and/or dashboards for audit selection and metrics tracking.
• Understanding of FCRA-adjacent practices and secure data handling expectations.
• An A-player mindset with a strong bias for action: you raise the bar move with urgency stay resilient through ambiguity and take ownership to deliver meaningful outcomes.

What We Offer

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation and opportunity for advancement
• 100% medical dental and vision coverage
• Up to $25K reimbursement for fertility adoption and parental planning services
• Flexible PTO policy
• Monthly wellness stipend

At Checkr we believe an in office work environment strengthens collaboration drives innovation and encourages connection. Our hub locations are Denver CO; San Francisco CA; Nashville TN; and Santiago Chile. Individuals are expected to work from the office 3 days a -office perks are provided such as lunch five times a week a commuter stipend and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.

Equal Employment Opportunities at Checkr
Checkr is committed to building the best product and company which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds including those whose histories are impacted by the justice system in accordance with local state and/or federal laws including the San Franciscos Fair Chance Ordinance.

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