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AWS Connect Engineer
Job Location:
Job Location:
Parsippany, NJ - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
11 October 2026 (2 days ago)
Posted:
Application Deadline:
8 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Title: AWS Connect Engineer
Location: Parsippany NJ (Onsite)
Duration: Full-time
Job Description:
Desired Competencies (Technical/Behavioral Competency)
Location: Parsippany NJ (Onsite)
Duration: Full-time
Job Description:
Desired Competencies (Technical/Behavioral Competency)
- Strong hands-on experience designing & developing Amazon Connect contact flows & routing profiles.
- Expertise with AWS Lambda DynamoDB S3 CloudWatch Logs and API Gateway.
- Sound understanding of IVR/IVA flows Conversational Design and Lex Bot integrations.
- Experience integrating Connect with CRMs
- Strong telephony knowledge: PSTN SIP DIDs call routing and call quality troubleshooting.
- Experience with Kinesis streaming call event logs and analytics pipelines.
- Good knowledge of AWS security (IAM roles policies encryption).
- Deployment experience using Terraform/CloudFormation and DevOps pipelines.
- Strong documentation communication and solution-design skills.
- AWS Certifications: Solutions Architect Associate/Professional Developer Associate.
- Experience with AI/ML Contact Lens sentiment analysis and analytics.
- Knowledge of WFM/WFO tools (e.g. Verint NICE).
- Experience with monitoring and debugging using CloudWatch Insights and X-Ray.
- Familiarity with Kinesis Redshift Athena QuickSight for reporting.
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Required Experience:
IC
