AWS Certified Solutions Architect Associate

Koniag Services Inc. a Koniag Government Services company is seeking a talented and technically skilled AWS Certified Solutions Architect Associate to support the design implementation and optimization of Amazon Web Services (AWS) cloud architecture solutions for our IT Call Center serving government clients. The ideal candidate is a cloud-savvy and solutions-oriented professional with demonstrated experience designing and implementing scalable secure and highly available AWS cloud architectures a strong understanding of cloud-based IT service delivery environments and a proven ability to translate operational and business requirements into effective AWS cloud solutions. They bring strong technical acumen excellent communication skills and the ability to work independently and collaboratively in a fully remote environment to deliver cloud architecture solutions that enhance the performance reliability and security of IT Call Center operations. Ability to obtain a government security clearance may be required to support Koniag Services Inc. and our government customers. This position is offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and Description:The AWS Certified Solutions Architect Associate will be responsible for the design implementation optimization and ongoing support of AWS cloud architecture solutions supporting IT Call Center operations. This individual will work closely with program leadership the AWS Connect Administrator the ServiceNow Administrator/Developer and government stakeholders to ensure the AWS cloud environment is architected implemented and maintained to the highest standards of performance scalability security and compliance. Principal responsibilities will include but are not limited to:Design implement and maintain scalable secure highly available and cost-optimized AWS cloud architecture solutions that support the operational requirements of the IT Call Center program including AWS Connect contact center infrastructure data storage compute networking and security with program leadership the AWS Connect Administrator and operational staff to gather analyze and document cloud architecture requirements translating them into technically sound and operationally effective AWS solution and maintain comprehensive AWS architecture documentation including solution design documents architecture diagrams data flow diagrams infrastructure specifications and cloud environment configuration the evaluation selection and implementation of AWS services and cloud architecture patterns that optimize the performance reliability scalability and cost efficiency of the IT Call Centers cloud and implement AWS security architecture solutions including IAM policies security groups VPC configurations encryption strategies and compliance controls that align with federal security requirements agency policies and FedRAMP/NIST the administration and optimization of core AWS services used within the IT Call Center environment including AWS Connect Amazon EC2 Amazon S3 Amazon RDS AWS Lambda Amazon CloudWatch Amazon VPC AWS IAM Amazon Lex and related regular AWS cloud environment health assessments performance reviews cost optimization analyses and security audits developing and presenting findings and actionable recommendations to program leadership and government and implement AWS disaster recovery and business continuity solutions including failover configurations backup and restore procedures and recovery testing protocols ensuring the IT Call Centers cloud infrastructure meets defined recovery time and recovery point the design and implementation of AWS cloud monitoring logging and alerting solutions using Amazon CloudWatch AWS CloudTrail and equivalent tools to ensure comprehensive visibility into cloud infrastructure health performance and security with the AWS Connect Administrator to design and implement AWS service integrations that support contact center automation IVR functionality call recording real-time analytics and workforce management the design and implementation of CI/CD pipelines and infrastructure-as-code (IaC) solutions using AWS CloudFormation AWS CDK or equivalent tools to automate and standardize cloud infrastructure deployment and management technical guidance and subject matter expertise to program leadership operations staff and junior technical team members on AWS cloud architecture best practices service capabilities and optimization all AWS cloud architecture design and implementation activities comply with applicable federal security requirements AWS GovCloud policies FedRAMP authorization requirements and contractual cloud cost management activities including resource tagging cost allocation analysis Reserved Instance and Savings Plan optimization and rightsizing recommendations to ensure the programs AWS environment is operated within budgetary current on AWS platform updates new service releases architectural best practices and emerging cloud technologies proactively identifying opportunities to leverage new AWS capabilities to enhance IT Call Center operational performance and to business development activities as needed including supporting proposal efforts with cloud architecture narratives technical solution designs and relevant past performance and Experience:Required:Bachelors degree in Information Technology Computer Science Cloud Computing Information Systems or a related field from an accredited college or university. Relevant experience may be considered in lieu of a degree.3 years of hands-on experience designing implementing and managing AWS cloud architecture solutions in a structured IT service delivery experience designing and implementing AWS solutions leveraging core services including EC2 S3 RDS Lambda VPC IAM CloudWatch and designing and implementing AWS security architecture solutions including IAM policies VPC configurations encryption strategies and compliance Certified Solutions Architect Associate certification (required at time of hire).Preferred:Prior experience designing and implementing AWS cloud architecture solutions within a federal government contracting or AWS GovCloud supporting AWS architecture design and implementation for an IT call center service desk or IT managed services program including experience with AWS Connect infrastructure Certified Solutions Architect Professional certification or demonstrated progress toward obtaining the Professional-level working in a fully remote cloud architecture role within a government contracting Skills and Competencies:Strong communication skills in English both written and oral with the ability to present complex cloud architecture designs technical findings and strategic recommendations clearly and effectively to both technical and non-technical audiences including program leadership and government stakeholders in a remote work hands-on proficiency in designing and implementing scalable secure and highly available AWS cloud architectures leveraging a broad portfolio of AWS services including compute storage networking database security and serverless working knowledge of AWS security architecture principles and best practices including IAM policy design VPC architecture network security group configuration encryption at rest and in transit and compliance control implementation aligned with NIST and FedRAMP in infrastructure-as-code (IaC) tools and frameworks such as AWS CloudFormation AWS CDK or Terraform for automated and repeatable cloud infrastructure deployment and understanding of AWS networking concepts including VPC design subnet architecture route tables NAT gateways VPN connectivity Direct Connect and DNS knowledge of AWS Connect and related AWS contact center services including Amazon Lex Amazon Polly AWS Lambda Amazon S3 Amazon Kinesis and Amazon CloudWatch as they apply to cloud-based call center infrastructure design and in AWS cloud monitoring logging and alerting solutions including Amazon CloudWatch AWS CloudTrail and AWS Config for comprehensive cloud environment visibility and security event designing and implementing AWS disaster recovery and business continuity solutions including multi-region failover architectures backup and restore strategies and recovery testing cloud cost management skills with experience conducting cost optimization analyses rightsizing assessments and Reserved Instance or Savings Plan evaluations to ensure efficient utilization of AWS in Microsoft Office Suite (Word Excel PowerPoint Outlook) and remote collaboration tools such as Microsoft Teams and SharePoint for documentation communication and coordination to obtain and maintain a government security clearance as Skills and Competencies:Active government security clearance (Secret or higher).AWS Certified Solutions Architect Professional Certified Security Specialty Certified DevOps Engineer Professional designing and implementing AWS cloud solutions within an AWS GovCloud environment in support of federal government FedRAMP authorization with federal IT security frameworks and compliance requirements such as NIST SP 800-53 FedRAMP FISMA and FIPS 140-2 as they relate to cloud architecture design and security control with DevSecOps principles and CI/CD pipeline design using AWS CodePipeline AWS CodeBuild AWS CodeDeploy or equivalent tools for automated cloud infrastructure deployment and in scripting or programming languages such as Python JavaScript or Bash for AWS Lambda function development infrastructure automation and cloud management with containerization and orchestration technologies such as Docker Amazon ECS or Amazon EKS as they relate to cloud-based IT service delivery with Amazon QuickSight or equivalent cloud-based business intelligence and analytics platforms for advanced AWS environment performance designing and implementing AWS Connect omnichannel architecture solutions including chat task management and outbound campaign Foundation certification or higher demonstrating knowledge of IT service management principles relevant to cloud-based IT call center with AWS Well-Architected Framework reviews and the application of AWS architectural best practices across the five pillars of operational excellence security reliability performance efficiency and cost of zero-trust security architecture principles and their application within AWS cloud environments supporting federal government IT Equal Employment Opportunity Policy:The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website please contact Heaven Wood via e-mail at or by calling to request accommodations. Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please visit Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352