AVVTC Technician

• Configure operate monitor maintain and troubleshoot AV/VTC equipment and systems.
• Perform scheduled functionality and operational checks to ensure AV/VTC equipment is mission ready.
• Provide technical support for video conferences meetings presentations classroom instruction command events and other scheduled activities.
• Set up and operate AV/VTC equipment before scheduled events and verify proper audio video display camera microphone and conferencing functionality.
• Troubleshoot hardware software connectivity audio video display and peripheral issues affecting AV/VTC services.
• Diagnose and resolve routine and complex AV/VTC technical problems and escalate network- systems- or cybersecurity-related problems to the appropriate engineering team.
• Support conference-room and classroom technologies including displays projectors cameras microphones speakers control systems and associated peripheral devices.
• Assist users with establishing and operating video teleconferences and audiovisual presentations.
• Provide users with instructions and technical assistance for proper operation of AV/VTC systems.
• Support scheduling and coordination of VTC sessions and other events requiring AV technical support.
• Respond to AV/VTC service requests and trouble tickets and document troubleshooting actions and resolution.
• Coordinate with the IT Service Desk Systems Administrators and Network Engineers to resolve incidents involving network connectivity or supporting IT infrastructure.
• Install move connect disconnect and configure AV/VTC equipment as required.
• Support testing and validation of newly installed relocated repaired or upgraded AV/VTC equipment.
• Perform preventive maintenance and identify failing degraded obsolete or End-of-Life equipment.
• Assist with equipment replacement modernization technology refresh and lifecycle-management activities.
• Maintain accurate AV/VTC equipment and configuration information.
• Assist with inventory and accountability of AV/VTC equipment and associated components.
• Maintain applicable technical documentation operating procedures user instructions troubleshooting guides and equipment records.
• Coordinate vendor or manufacturer technical support when equipment problems require external assistance.
• Provide technical support for complex audiovisual requirements and high-visibility events.

• Must have 35 years of professional AV/VTC audiovisual unified communications or related technical support experience.
• Must have an active DoD Secret security clearance.
• Must meet applicable DoD 8140/DCWF requirements for Work Role 441 at the Advanced proficiency level.
• Demonstrated experience installing configuring operating maintaining and troubleshooting AV/VTC equipment.
• Experience supporting conference rooms classrooms meeting spaces auditoriums or similar enterprise audiovisual environments.
• Experience troubleshooting audio video displays cameras microphones speakers cabling and peripheral equipment.
• Experience supporting video conferencing and collaboration technologies.
• Experience providing real-time technical support during meetings conferences presentations or high-visibility events.
• Experience performing preventive maintenance and operational checks on AV/VTC systems.
• Experience installing relocating connecting and testing AV/VTC equipment.
• Ability to diagnose AV problems and determine when an issue originates with AV equipment network connectivity computing infrastructure or another supporting technology.
• Experience using an IT service-management or trouble-ticketing system.
• Ability to maintain accurate equipment maintenance incident and configuration documentation.
• Strong customer-service and interpersonal skills.
• Strong verbal and written communication skills.
• Ability to work independently while coordinating with geographically dispersed teams.
• Ability to provide occasional after-hours or weekend support based on mission requirements.

• Associates or bachelors degree in Information Technology Electronics Telecommunications Audiovisual Technology or related discipline.
• CompTIA A Network or Security certification.
• Experience with Crestron Extron AMX Biamp QSC or comparable professional AV technologies.
• Experience supporting AV/VTC systems in DoD Federal Government or military environments.
• Experience with enterprise VTC and collaboration platforms.
• Experience with Cisco/Webex video conferencing technologies.
• Experience with Microsoft Teams Rooms or similar collaboration-room technologies.
• Experience troubleshooting audiovisual control systems.
• Experience with digital signal processors (DSPs) amplifiers microphones cameras projectors commercial displays and audio systems.
• Experience with HDMI DisplayPort USB network-based AV and other common AV interfaces.
• Familiarity with AV-over-IP technologies.
• Familiarity with TCP/IP networking and the network requirements associated with VTC systems.
• Experience with ServiceNow or comparable ITSM/ticketing platforms.
• AVIXA Certified Technology Specialist (CTS) certification or comparable professional AV certification.
• Previous USMC Navy DISA or other DoD enterprise networking experience.

Agil3 Technology Solutions LLC (A3T) is a Northern Virginia based ISO 9001 ISO 20000-1 & ISO 27001 Certified Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9 and on the list for last 4 years!) A3T is experiencing industry leading recognition and addition to the CEOs recognition as an All-Star Entrepreneur A3T is recognized by Inc Magazine as one of the fastest growing companies in the country by Vet 50 as Fastest Growing Veteran-Owned Businesses and is featured in CyberSecurity Ventures / Cybercrime Magazine! As a go-to Women-Owned Cybersecurity company in US and internationally. As part of our growth we are looking for YOU to join our growing team.

A3T offers excellent benefits to enhance the work-life balance including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term & Long-Term Disability
• 401k Retirement Savings Plan with Company Match
• Paid Holidays
• Paid Time Off (PTO)
• Tuition and Professional Development Assistance
• Parking/Travel Reimbursement (metropolitan areas)