AVP, Retail Relationship Manager

People Drive Our Success

Are you enthusiastic highly motivated and have a strong work ethic If yes come join our team! At Cathay Bank we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members drive and optimism. Together we can make a difference in the financial future of our communities.

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The Retail Relationship Manager primary responsibility is business development (90%) and portfolio management (10%) of new and assigned business clients. This includes identifying and acquiring new quality business relationships business deposit and loan growth generating fee income and cross selling to assigned business client portfolio. This position is expected to be an outside sales position meaning that the incumbent is expected to spend the majority (over 80%) of his/her work time away from the Banks offices sourcing 50% or more of leads themselves and meeting with clients and potential clients to sell the Banks products.

DIRECT REPORTS

This incumbent has no direct reports.

• Proactively solicit new business relationships through calling efforts on prospects developed through referrals from existing clients cultivation of key referral sources and prospect lists. Actively engage in networking opportunities/events to identify prospective new clients. This includes making outside sales calls to prospective clients.
• Develop and execute a business relationship development plan. The plan should include a comprehensive analysis of business opportunities market and industry business client requirements and sales activity.
• Each Retail Relationship Manager has assigned annual deposit loan fee income new account acquisition and partner referrals goals as established by retail management.
• Work closely with business partners: Treasury Management Elavon Business Banking Commercial FX International Mortgage and Wealth Management to ensure that business prospects and clients needs are properly matched with appropriate depository lending treasury and investment solutions.
• Prepare complete loan/financial packages for underwriting which includes but not limited to application tax returns financial statements legal entity documents and any other pertinent business and/or property information. Serves as point of contact for client communication loan processing and follow up.
• Manage business prospects/clients sales pipeline opportunities sales activities and business relationship profiles through Sales Management (CRM).
• Reviews clients accounts and assigned portfolios to identify evaluate and determine the appropriate course of action for potential cross sell opportunity. Follow a disciplined relationship development process by identifying steps/strategies necessary to effectively maintain and build relationships with clients and prospects. Consult with manager on strategies and adjusting as needed.
• Ensure compliance with Bank regulatory and credit requirements with emphasis on best-in-class client service while adhering to required timeframes from the client.
• Partner with branch management and staff to help educate and train with business solutions and to identify new business opportunities.
• Answer all product-related inquiries from potential clients branch/lending personnel and outside sales contacts.

QUALIFICATIONS

• This position requires a minimum of 50% travel.
• Education: College graduate with major in related fields or equivalent work experience strongly preferred.
• Experience: 3-5 years of sales and business development experience in banking basic knowledge of treasury management products and services lending experience and knowledge of lending regulations and credit/underwriting practices preferred. Experience working as an outside business development professional with proven record of acquiring businesses with revenue from $2mm to $20mm and above is preferred.
• Ability to generate new business through a consultative sales approach.
• Must possess strong negotiation (rates terms collateral requirements) experience.
• Must possess business and lending experience in either a retail or commercial banking environment.
• Must have knowledge and understanding of Banks credit policy risk management and underwriting requirements.
• Must have strong knowledge and understanding of banking products and services and have demonstrated ability to cross-sell such products.
• Skills/Ability: PC proficiency. Excellent verbal and written communication skills. Bilingual (English/Mandarin or Cantonese) a plus but not required. Ability to work well independently to source new business. Must be organized and detail oriented and able to multi-task. Ability to work effectively in a fast paced high production and team environment. Excellent time management skills and accustomed to working with deadlines. Ability to assume responsibility and accountability for decision-making. Ability to communicate effectively with all levels of Bank personnel.

Pay Range: $94000 - $108000

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Cathay Bank offers itsfull-timeemployees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes coverage for medical insurance dental insurance vision insurance life insurance long-term disability insurance and flexible spending accounts (FSAs) health saving account (HSA) with company contributions voluntary coverages and 401(k).

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Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates regardless of race color ethnicity ancestry citizenship gender national origin religion age sex (including pregnancy and related medical conditions childbirth and breastfeeding) reproductive health decision-making sexual orientation gender identity and expression genetic information or characteristics disability or medical condition military status or status as a protected veteran or any other status protected by applicable law.

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