AVP Partnership Success

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo we know they will be the difference!

O.N.E Purpose:

• Customer Obsession:Consistently provide exceptional experiences for our clients patients and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas:Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence:Execute at a high level by demonstrating our Best in KLAS Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

Location: United States (remote/workfromhome)
Travel: Approximately 75% nationwide this role requires frequent sustained onsite presence with clients across the country as a core expectation of the position. Travel is a material requirement of this role and includes weekly client visits executive meetings governance sessions and escalation support based on portfolio needs.

At Ensemble Health Partners we win by living the Ensemble Difference showing up with values like People First Last Always; All for One One for All; Your Responsibility Extends Beyond Your Job Description; Developing You Makes Us Better; Dont Accept Complacency.

The Associate Vice President Partnership Success serves as an executive leader accountable for enterpriselevel client partnerships operational performance and executive stewardship at one of our complex healthcare clients. This role requires a strong credible presence with Csuite client executives and internal senior leaders the ability to translate strategic priorities into sustained results and disciplined ownership of escalation management governance and communication standards.

• Serve as the executive relationship owner for assigned enterprise clients establishing trust and strategic alignment with CFOs COOs CEOs and other senior stakeholders.

• Act as the primary or secondary escalation leader for complex client issues ensuring clear accountability timely resolution and proactive communication.

• Partner closely with internal executive leadership to align client priorities with enterprise objectives capacity planning and delivery expectations.

• Represent Ensemble with confidence and credibility in highstakes client forums executive steering committees and executivelevel discussions.

• Lead enterprise governance cadence (e.g. MORs executive updates strategic reviews) ensuring consistency rigor and executiveready communication.

• Translate client and portfolio insights into actionable strategies that drive performance improvement retention and longterm partnership value.

• Ensure disciplined execution of Partnership Success standards across all assigned clients including documentation escalation pathways and performance reporting.

• Collaborate crossfunctionally with Operations Finance Technology and Growth to remove systemic barriers and enable scalable service delivery.

• Maintain a strong visible executive presence with clients through frequent nationwide travel aligned to portfolio risk opportunity and strategic importance.

• Define and establish strategic direction priorities accountabilities and ongoing quality improvement related to onsite Revenue Cycle operations in conjunction with centralized Revenue Cycle operations leadership.

• Lead highimpact onsite client engagements including executive roundings governance meetings performance reviews and remediation planning.

• Create and maintain onsite operations strategic integration plans with clearly defined objectives desired outcomes and timelines of implementation.

• Develop long-range strategic plans for systems and processes that support a high performing patient-centered revenue cycle

• Provide timely internal reporting following client visits summarizing objectives outcomes risks and required followup actions.

• Model disciplined travel planning and expense stewardship in alignment with Partnership Success and enterprise guidelines.

• Lead coach and develop Directors and senior leaders building a strong executive bench and succession pipeline.

• Model and reinforce the Ensemble Difference values consistentlyespecially in highpressure or escalated environments.

• Establish clarity on expectations accountability and execution standards aligned to Ensembles what how performance philosophy.

• Foster a culture of ownership collaboration and continuous improvement across the Partnership Success organization.

• Strong trusted executive partnerships with clear alignment between client priorities and Ensemble leadership.

• Effective management of escalations with proactive communication and disciplined followthrough.

• Consistent highquality governance rhythms and executivelevel reporting across the client portfolio.

• Visible impactful onsite leadership presence supported by structured visit planning and postvisit insights.

• A highperforming leadership team aligned to Ensemble Difference behaviors and expectations.

• Proven ability to lead large scale Revenue Cycle Management operations and deliver measurable performance improvements

• Minimum 5 years experience leading enterpriselevel client partnerships and complex revenue cycle operations in a healthcare environment.

• Experience being responsible for over $500m client oversight or operational oversight

• Demonstrated executive presence with the ability to influence Csuite stakeholders and internal senior leaders.

• Proven success managing escalations governance and performance across multiclient or multisite portfolios.

• Prior experience partnering directly with CFOs and executive finance leaders on revenue cycle strategy and outcomes.

• Experience leading senior leaders and building scalable operating models.

• Strong background in structured governance performance management and executive communication.

• Comfort operating in a hightravel executive role (75% nationwide).

• Remote/home office with frequent nationwide travel as a core expectation of the role.

This position pays between $140000 - 190000

Join an award-winning company

Five-time winner of Best in KLAS

Black Book Researchs Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Groups RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose Values

Bottom line we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits We offer a comprehensive benefits package designed to support the physical emotional and financial health of you and your family including healthcare time off retirement and well-being programs.

• Our Culture Ensemble is a place where associates can do their best work and be their best selves. We put people first last and always. Our culture is rooted in collaboration growth and innovation.

• Growth We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.

• Recognition We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race color sex sexual orientation gender gender identity religion national origin age disability military or veteran status genetic information or any other basis protected by applicable federal state or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process please contact .

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the roles range.

Employment Disclaimers Ensemble