Role Overview

The AVP Implementation & Innovation is a senior leader responsible for shaping operationalizing and accelerating the strategic agenda across Retail & Wealth Operations. This role acts as a strategic integrator and execution catalyst translating enterprise and functional strategy into impactful scalable outcomes while embedding a culture of innovation continuous improvement and data-driven decision-making.

Key Accountabilities

Strategy Development & Execution

• Act as a strategic advisor to the Global Head of Retail & Wealth Operations supporting prioritization sequencing and execution of the functions strategic agenda.
• Define and operationalize the strategic roadmap aligned with business priorities for the Global Retail and Wealth Operations organization including development of key OKRs and KPIs
• Provide end-to-end coordination of strategic initiatives ensuring alignment across teams geographies and leadership forums.
• Champion a customer-first mindset ensuring initiatives enhance the client and advisor journey.

Program Delivery & Implementation

• Oversee complex program delivery ensuring delivery on time and on budget.
• Establish governance and delivery frameworks that embed accountability and measurement and remove barriers to execution
• Embed Manulifes risk compliance and control standards into all transformation activities ensuring audit readiness and regulatory alignment
• Oversee testing readiness and post-implementation controls to safeguard operational integrity.

Innovation & Transformation Leadership

• Identify and scale innovation opportunities
• Drive AI automation and digital capabilities
• Partner across teams to industrialize solutions
• Foster experimentation and agility

Operating Model & Capability Evolution

• Design scalable operating models that seek to continuously improve service quality and improve productivity keeping Manulife John Hancock customers at the forecront.
• Enhance data analytics and automation
• Lead and develop high performing teams by fostering a culture of inclusion accountability collaboration constructive challenge and continuous improvement.

Executive Advisory & Stakeholder Management

• Act as trusted advisor to Global Retail and Wealth Operations leadership and key stakeholders.
• Prepare and deliver executive-level materials including board-ready presentations strategy updates and transformation reporting Drive cross-functional alignment and leverage data to influence decisions
• Own management reporting including dashboards performance insights and progress tracking across the function.

Key Qualifications & Experience

• 15 years in strategy transformation or operations leadership
• Knowledge of wealth and asset management operations Fund operations and regulatory frameworks across global jurisdictions
• Expertise in program delivery execution and change enablement
• Strong understanding of regulatory risk and control frameworks
• Experience with digital transformation and driving operating model change with AI and low code toolkits
• Strong verbal and written communication with the ability to effectively articulate and communicate vision possibilities and outcomes across all levels in a complex matrix organization.
• Strong adaptability and agility; able to reprioritize effectively in fastmoving environments.
• Ability to translate ambiguous business problems into structured analysis and recommendations.

When you join our team

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays 3 personal days 150 hours of vacation and 40 hours of sick time (or more where required by law) each year and we offer the full range of statutory leaves of absence.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.

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