AV Technician Junior

The AV Technician - Junior supports SEC ISS customer service delivery by ensuring AV/VTC services are operational reliable and ready for mission use across conference rooms auditoriums and multipurpose spaces. This rolemaintainsfront-end AV/VTC components supports SEC cloud conferencing platforms and collaboration tools defined within contract/PWS scope (including Webex and Teams where implemented) and provides direct userassistancefor meetings and collaboration sessions. The technician also supports major events and commission activities with live audio/video production streaming and post-production editing aligned to SEC quality standards. Work is performed within established SOPs and contract/PWS ticket-driven service processes to sustain service levels and user productivity.

PRIMARY RESPONSIBILITIES

AV/VTC Operations and Room Readiness

- Provide day-to-day front-end support for AV/VTC systems in meeting rooms auditoriums and multipurpose spaces.

- Proactively verify readiness of room technology including displays microphones conference phones cameras and control interfaces.

-Maintainfunctionality of supported conferencing environments (including Webex and contract/PWS-directed Teams implementations) and escalate issues per SOP.

- Troubleshoot AV/VTC incidents quickly to minimize user disruption and restore service.

User Support and Service Delivery

- Field and resolve end-user questions on AV/VTC equipment and collaboration tools including Cisco Webex and contract/PWS-directed Microsoft Teams support.

- Deliver on-site support for scheduled meetings briefings and high-visibility sessions.

- Document issues actions and resolutions in the SEC ticketing workflowin accordance withISS service-delivery practices.

- Communicate clearly with users and stakeholders on issue status workarounds and resolution timelines.

Event Execution and Media Production

- Perform event scheduling coordination technical setup and pre-event checks for AV/VTC-supported events.

- Support live video/audio directing for town halls commission meetings and other major SEC events.

- Manage live streaming/webcast support andfacilitatecoordination for captioning/sign-language services whenrequired.

- Conduct post-production editing of recorded events and office/division content to meet SEC quality expectations.

Equipment Lifecycle and Maintenance

- Install upgrade refresh repair and retire AV equipment across supported SEC spaces.

- Perform minor hardware repairs and routine cleaning to keep AV assets in reliable operating condition.

- Track recurring issues and support preventive maintenance activities to reduce repeat incidents.

- Coordinate with internal teams and vendors for replacements advanced repairs and service continuity.

REQUIRED QUALIFICATIONS

-This position is restricted to U.S. citizens only. Applicants must not hold dual citizenship with any other country to be eligible for work under this contract.
-Bachelors degree in a relevant field (e.g. Information Technology Computer Science Engineering). In lieu of degree additional experience may be required.
-Ability to obtain and maintain SEC Public Trust.

-This position is restricted to U.S. citizens only. Applicants must not hold dual citizenship with any other country to be eligible for work under this contract.

-High school lieu of degree additional experience may be required.

-Ability to obtain and maintain SEC Public Trust.

- 2 years of experience providing front-end AV/VTC support including managing deploying and troubleshooting AV/VTC equipment.

- Experience supporting AV/VTC operations in conference rooms auditoriums and multipurpose spaces.

- Experience performing event setup live broadcast support and post-production editing.

- Matrix-required baseline: AV/VTC system operation including managing deploying and troubleshooting front-end AV/VTC equipment.

- Matrix-required baseline: Skills and knowledge capable of operating AV/VTC systems across meeting rooms auditoriums and multipurpose spaces.

- Matrix-required baseline: End-user support for AV/VTC equipment and collaboration tool usage including Webex.

- Matrix-required baseline: Event setup support live broadcast production post-production editing and minor AV equipment repair/cleaning.

- Cisco Webex and Microsoft Teams support where implemented.

-Conference room AV components (displays microphones cameras conference phones) and room-readiness verification.

- Ticket-based service documentation and escalation in SEC ISS workflows.

- Live streaming/webcast support for SEC events.

PREFERRED QUALIFICATIONS

- Experience supporting AV/VTC services in a federal enterprise environment.

- Experience supporting high-visibility executive events including open/closed commission-style meetings.

- Familiarity with ServiceNow-based incident/request workflows and SLA-driven service delivery in contract/PWS environments.

- Preferred familiarity with Microsoft Teams Rooms and Cisco conference room kits.

- AVIXA CTS or similar AV industry certification.

- AVIXA CTS certification.

- ITIL 4 Foundation certification.

- Microsoft Teams Rooms or Cisco Webex administration certification.

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Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.