AV Solutions Engineer

SUMMARY

DI exists to relieve the world of mediocre experiences and to create remarkable ones. Our people make the remarkable possible through an unwavering display of uncommon commitment each day.

Reporting to the Director of Estimating the AV Solutions Engineer is responsible for evaluating the needs of a client/project by providing initial technology solutions to achieve a design concept or goal and determining how the Technology team can support those needs leveraging software hardware or infrastructure. This role bridges communication between the Technology team the Creative Studio and Sales & Estimating to ensure everyone is aligned to develop and implement technical solutions for clients.

ESSENTIAL RESPONSIBILITIES/FUNCTIONSmay include but are not limited to:

• Works closely with the Estimating Sales Creative and Technology teams to create estimate workbooks for jobs involving software development tech hardware system engineering installation and service
• Identify opportunities for process and pricing improvements both on a project and department level
• Assist with and participate in brainstorming sessions to develop potential solutions for client needs
• Determine feasibility of interactive technology concepts and architect potential system design solutions
• Works closely with Interactive Systems Engineers to hand off approved scope with supporting documentation of initial solutions high level line drawings estimate workbook and any other relevant context for final engineering
• Source and document third-party hardware and software solutions by providing tech solutions to achieve the design concept or goal
• Collaborates with Solutions Engineer team to stay informed and up to date about new technologies and competitor companies to continuously educate and improve on current solutions
• Communicates and consults with clients and internal stakeholders to develop appropriate solutions
• Interfaces with clients on the front end of opportunities seeking to manage customer satisfaction and set proper expectations for the end-product; serves as the technical expert by providing input to the Tech A/V and Engineering team
• Works closely with Sales Team and Creative Team members to strategize solutions for client needs and help with the client pitch
• Maintains extensive knowledge of tech hardware and systems including client meetings and site visits to assess for estimating and client solutions
• Seeks regular feedback adjustments and applies problem-solving to properly design and coordinate with Tech A/V team to implement potential solutions

KNOWLEDGE/SKILLS/ABILITIES

• Team player with a positive attitude great communication skills a professional image and the ability to interact with clients
• Exceptional customer service skills
• Strong organizational skills
• System analysis skills with the ability to identify and accurately describe system issues
• Understanding and interpretation of user needs and operational environments
• Demonstrated capability and success working in team environments
• Excellent presentation skills to both internal and external audiences including the ability to clearly explain technical issues/challenges to those with both technical and non-technical knowledge

EDUCATION/CERTIFICATIONS/EXPERIENCE

• Bachelors Degree in Information Technology Computer Science Software Engineering or a related field preferred
• CTS Certification is a plus along with manufacturer level certifications (i.e. Crestron QSC Biamp etc.) or entry level industry certification such as AVIXATechnologist
• Expert level with using Microsoft Excel and Google Sheets required
• 3-5 years relevant work experience required including creating estimates for technology projects with hardware and software needs
• Experience with commercial A/V or high-end residential A/V is a plus including LCD video walls and direct view LED walls

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee is occasionally required to reach with hands and arms and stoop kneel climb crouch or crawl
• The employee must be able to occasionally lift and/or move up to 50 pounds
• Specific vision abilities required for this job include close vision distant vision color vision peripheral vision depth perception and the ability to adjust focus
• Employee must be able to talk and hear

WORK ENVIRONMENT

Due to our onsite Fabrication process the work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. While performing the duties of this job employee may be exposed to wet and/or humid conditions moving mechanical parts fumes or airborne particles and outside weather conditions.

Interested in Joining Our Team

Permission to play at DI starts with the ability to be a team player possess a positive attitude while under a tight deadline and demonstrate an uncommon commitment to your work. Please visit our website () to see some of the amazing work we do!

This is a salary (exempt) position. DI offers a full benefit package including Medical Dental and Vision insurance along with Short and Long Term Disability Life Insurance and Supplemental Accident Critical Illness and Hospital Indemnity. Additionally we offer a 401(k) with a match Health Savings Account match Paid Time Off (PTO) 7 paid holidays plus an employee chosen Floating Holiday annually and paid Parental Leave.

In 2018 DI incorporated the Great Game of Business principles into the way we do things. The program is designed to create a business of business people provide transparency into company performance and directly tie daily behavior to impact DIs performance. GGOB allows for the potential of quarterly bonuses as company goals are achieved.

Please submit a cover letter resume and salary requirements. No phone calls please. For more information about working at DI and a full list of available opportunities please visit Experience:

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