AV Customer Engineer

Ideal/Mandatory skills:

Desired Skillset/credential

Required

Do you currently reside within commutable distance from 250 Vesey Street NYC 10281 Where

Required

Are you willing/able to work onsite daily

Required 3 years

Strong L2 troubleshooting skills w/ AV/video conferencing and PC type equipment for meeting rooms event spaces video conferencing systems and day-to-day AV operations.

Describe.

Required

Hands on support of Cisco AV/video conferencing equipment. Describe

Required

• Diagnose/resolve audio video connectivity config issues within meeting rooms & corporate event spaces.
• Perform regular room condition checks to verify equipment functionality cabling condition room readiness and overall user experience.
• Assist with corporate events by setting up AV equipment supporting live troubleshooting and helping ensure smooth event execution.
• Execute meeting room refresh activities including equipment swaps cabling updates room adjustments and AV readiness validation.

Describe

Required

• Manage onsite spare AV equipment and coordinate replacement of faulty equipment when needed.
• Administer the RMA process for broken AV equipment and maintain clear tracking of repair or replacement activity.
• Maintain organized inventory records for AV assets spare equipment and future equipment needs

Describe

Required

Hands on ServiceNow (ticketing); describe

Required

Customer facing skills Professional Positive Attitude passionate about end user satisfaction; Describe

Required

Has high standards for customer support dependability task oriented and follow thru

Required

Able to collaborate with other technical team members end users and management

Required

Clear English spoken and written communication skills

Optional

Technical certifications describe