Automotive Service Supervisor, Plainview, NY (2nd Shift)

About Lucid

At Lucid we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucids proprietary technology and software-defined vehicle architecture our award-winning vehicles bring our Compromise Nothing approach to the global automotive market. That means refusing to choose between performance and sustainability design and engineering ambition and Lucid Air and Lucid Gravity we have designed and built vehicles that have redefined their segments combining exceptional range performance design and expansive space in a single experience.

We achieve this through deep vertical integration with design engineering and productionhappening in-houseacross our global offices the world united by a shared commitment to refusing to settle youcanhelpredefinewhatspossible andshape the future of mobility.

TheSupervisor ServiceCenteris best suited for candidates who want to gain valuable experience in a managerial role with advancement potential. This position will be responsible for assisting the service manager in the day-to-day operations of the Lucid Service Center effectively managing team of advisors technicians service assistants and parts staff. The ideal candidate will demonstrate curiosity and learning agility to develop experience on the front end (customer facing) back end (technicians) and operations role will be setting an example for their team while encouraging continuous improvement. The Supervisor will be responsible for ensuring the work orders are detailed complete and properly filled addition they will continuously be following the flow of work to determine everything is being done to provide the best customer experience possible.

Responsibilities:

• Managesand develops Service Team members and the day-to-day service business including customer service interactionsreportingand repairs

• Performance Management: will learn to continually evaluate the performance of each employee and provide feedback on a consistent basis to drive results

• Will be involved in theselection training and development of service employees ensuring all positions are filledin a timely manner

• Support implement and provide follow-up for all training

• Participate in meetingsworkshopsand other learning opportunities

• Ensure the team is providing the highest level of Lucid customer experience while developing top of the line everlasting professional relationships with our clients/vendors

• Manage timecards and schedules for service center team members

• Address any client concerns or complaints quickly and professionally

• Develop a working knowledge of all industry standards regulations restrictions and ensures department compliance

• Delegate and direct all service tasks as directed by service manager ensuring client vehicles are repaired and returned on time

• Monitor employee work and provide guidance ongoing training and development as needed

• Perform quality control checks on vehicles once repairs have been completed

• Acquirea thorough understanding of Lucid Motors mission and the importance of your contribution through your role as aSupervisor

• Assistwith or perform administrative tasks

• Resolve all people and safety issues ina timelyand effective manner collaborating with Human Resources andappropriate teamseffectively

• Other duties as assigned

Qualifications:

• Automotive service experience including understanding various Satisfaction Index (CSI) Repair Completion Time Days Down PDI Completion/Turnaround time

• Learning agility

• Willingness to take on more responsibility to learn and develop into management position

• A self-starter with curiosity and desire to review processes and execute changes

• Gain knowledge of company policies protocols and process

• Exceptional ability to collaborate motivate and lead individuals groups and vendors

• Verifiabletrack recordof excellence in Customer Service

• Willingness toassiston repairs on an as needed basis

• Exceptional organization and the ability to drive continuous improvement in a fast-moving environment

• Excellent written and verbal communication skills including ability to work independently and collaboratively in a team environment

• Assistin building a world-class team from the ground up

• Ability to analyze and interpret internal reports

• Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software

• Ability to travel on an as-needed basis

• Willingness to complete Lucid provided CPR training post hire

• Valid drivers license with no suspensions within the past year. Drivers under 21 must havemaintaineda Drivers License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications:

• AA/BS in either Automotive Technology or Business Management or equivalent work experience

• Knowledge of HV systems LV systems and EV powertrains

• Start-up experience and related fast-paced environments

• PreviousOEM specific EV experience and training

• ASE Certifications

• EPA 609 Certification

At Lucid we dont just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race color national or ethnic origin age religion disability sexual orientation gender gender identity and expression marital status and any other characteristic protected under applicable State or Federal laws and regulations.

INDFS