Automotive Service Advisor

Shults Ford Lincoln is actively seeking a customer-focused Service Advisor to join our high-performing fast-paced service team. If youre passionate about delivering exceptional customer experiences and want a career with strong earning potential and growth opportunities this is the place for you.

Why Join Shults Ford

We offer a supportive team-oriented environment where your success is a priority.

Comprehensive Benefits:

• 401(k) with company match
• Medical dental and vision insurance
• Paid time off (PTO)
• Birthday off with pay
• Company-paid life insurance

Career Growth:

• Paid training and ongoing development
• Advancement opportunities within our dealership network

Work Environment:

• Flexible scheduling
• Team-oriented culture
• Community involvement opportunities

Modern Facilities:

• State-of-the-art equipment and tools
• Clean professional work environment

What Youll Do

As a Service Advisor youll serve as the primary point of contact between customers and our service department ensuring a smooth and positive service experience.

Key Responsibilities:

• Greet customers promptly and professionally
• Listen to customer concerns and document vehicle issues accurately
• Provide detailed repair and maintenance estimates
• Clearly explain services timelines and costs
• Coordinate with technicians to ensure efficient workflow
• Maintain high Service Experience Index (SEI) scores
• Manage appointment scheduling and daily workflow
• Answer inbound calls and follow up with customers
• Build long-term customer relationships and promote retention

What Were Looking For

Qualifications:

• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Organized detail-oriented and professional demeanor
• Proven ability to meet performance and customer satisfaction goals
• Valid drivers license with clean driving record

Preferred:

• Automotive service advisor or dealership experience
• Background in automotive service sales or customer-facing roles
• Leadership or team coordination experience

What Youll Gain

• Competitive compensation with performance-based earning potential
• Career growth with a respected dealership group
• A supportive team that values your contributions
• Stability with a top-performing Ford dealership

Apply Today

Take the next step in your automotive career with Shults Ford. Join a dealership known for excellence innovation and customer satisfaction.

About Us

Shults Fordis an equal opportunity employer committed to fostering a respectful and inclusive workplace. We prohibit discrimination and harassment of any kind.