Automotive Service Advisor
Job Location:
Columbus, OH - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Group 1 our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted challenged and given room to grow. If you share our core values of integrity transparency professionalism teamwork and respect you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
Group 1 Automotive is seeking a high-performing Automotive Service Advisor to join our team! Were looking for a motivated professional who takes pride in providing outstanding service thrives in a performance-driven setting and wants to be part of a team that values excellence collaboration and career growth.
If youre passionate about creating a premium customer experience and helping clients maintain their vehicles with confidence we encourage you to apply today!
In addition to competitive pay we offer our associates the following benefits:
- Health Dental Vision Life and Disability insurance
- 401(k) plan with company match
- Paid Time-Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment with job training provided equipment and advancement opportunities
- Market-leading pay based on experience plus bonuses
- Structured self-paced and paid training opportunities leading to manufacturer and Group 1 recognition
- Pinnacle Awards Program
- Greet customers in a timely friendly manner and obtain pertinent vehicle information
- Actively promote and build rapport with the customer
- Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers specifications
- Generate and provide customer with a complete and accurate estimate of repair
- Establish and communicate completion time of repair with customer and technician
- Answer incoming service calls
- Maintain and schedule service appointments
- Follow prescribed procedures for customer post follow-up resulting in return visits increased sales and admirable CSI (Customer Satisfaction Index)
- Strictly follow the manufacturers warranty guidelines and procedures
- Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asburys specified goal(s) in service for district regional and national scores
- Comply with all federal state and local laws and company policy regarding the safeguarding all customer company and manufacturer information as well as customer vehicles and property
- Minimum 1 year of Service Advisor experience is required
- CDK Xtime and TSD Experience Preferred
- Product Knowledge
- Attention to Detail
- Interpersonal Communication Skills
- Basic Computer Skills
- Strong Desire to Provide an Exceptional Client Experience
- High School Diploma or Equivalent
- Must Have a Valid Drivers License
Required Experience:
Unclear Seniority
About Company
Group 1 Automotive is one of the largest dealership groups in the US offering new & used cars from makes like Honda, Toyota, Nissan, Jeep, Ford, and more.
