Automotive Service Advisor
Job Location:
Austin, TX - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Group 1 our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted challenged and given room to grow. If you share our core values of integrity transparency professionalism teamwork and respect you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
We are growing and looking forQuality Automotive Service Advisorsto work with ourQuality Dealershiprepresenting aQuality Product!Our Service Advisor should be passionate about customer service and enjoy interacting with people throughout the working day.
We are hiring at the following locations:
- Group1 Ford of South Austin
- Group1 Kia of South Austin
- Mercedes-Benz of South Austin
- Group1 Hyundai of North Austin
- Mercedes Benz of Georgetown
- Group1 Nissan of Cedar Park
- Nissan of Round Rock
- Group 1 Toyota North Austin
We offer...
- Salary Based Pay Plan Plus Bonuses
- A Great Working Environment
- A Structured Self-Paced Career Path Leading to Management Opportunities
- Service Advisor University Paid for by Group 1 Automotive
- Health Dental & Vision Insurance
- Life & Disability Insurance
- 401(k) with Company Match
- Paid Time off
- Employee Vehicle Purchase Program
- Employee Stock Purchase Plan
- Pinnacle Awards Program
Greet customers and identify their vehicle service needs.
Prepare accurate repair orders estimates and maintenance recommendations.
Obtain customer authorization before completing additional repairs.
Communicate repair progress costs and completion times to customers.
Coordinate with technicians and parts personnel to keep repairs on schedule.
Review completed repair orders for accuracy before vehicle delivery.
Address customer concerns professionally and escalate issues when necessary.
Meet customer satisfaction and service sales goals.
Maintain accurate service records and follow dealership procedures.
Perform additional duties as assigned by service management.
- Customer Service Experience is a Plus.
- Positive & Friendly Attitude
- Interpersonal Communication Skills
- Basic Computer Skills
- Strong Desire to Provide an Exceptional Client Experience
- Ability to Achieve Targeted Goals
- High School Diploma or Equivalent
- Must have a Valid Drivers License
Required Experience:
Unclear Seniority
About Company
Group 1 Automotive is one of the largest dealership groups in the US offering new & used cars from makes like Honda, Toyota, Nissan, Jeep, Ford, and more.
