Automotive Sales Business Development Agent

The BDC Sales Representative at Lincoln of Bloomington is responsible for delivering an exceptional first impression and luxury customer experience for every guest who contacts our dealership. This position serves as a primary point of contact for incoming phone calls internet inquiries and sales opportunities. The BDC Sales Representative will identify customer needs build relationships follow up on leads schedule appointments and help connect clients with the appropriate Lincoln Sales Consultant.

• Deliver a professional timely and personalized customer experience consistent with the Lincoln brand and the standards of Lincoln of Bloomington.
• Respond promptly to incoming phone calls internet leads text messages and other customer inquiries.
• Identify each clients needs and interests while creating opportunities for new and pre-owned vehicle sales presentations.
• Build relationships with prospective and existing clients through consistent follow-up and communication.
• Schedule and confirm appointments for the showroom and coordinate with the sales team to ensure a seamless client experience.
• Work closely with the BDC Manager Sales Managers and Sales Consultants to ensure all sales opportunities are properly managed.
• Maintain accurate and detailed customer information communication history follow-up activities and appointment notes in the CRM.
• Complete assigned outbound calls follow-up campaigns prospecting activities and other communication tasks.
• Follow up with unsold showroom traffic internet leads missed appointments and other sales opportunities.
• Cross-train and support all BDC functions including internet lead management inbound calls outbound prospecting appointment setting and customer follow-up.
• Stay current on Lincoln vehicles new products features technology accessories and customer benefits.
• Promote opportunities to provide an exceptional ownership experience and represent Lincoln of Bloomington with professionalism at all times.
• Meet or exceed established goals for customer contact appointments appointment confirmations and sales opportunities.
• Follow all company policies procedures privacy requirements and safety standards.
• Perform other duties as assigned by management.

• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Comfortable communicating by phone text email and other digital platforms.
• Strong computer skills and the ability to learn and effectively use CRM and dealership software.
• Self-motivated with the ability to set manage and achieve individual and team goals.
• Excellent organizational follow-up and time-management skills.
• Ability to work in a fast-paced team-oriented environment while maintaining a high level of professionalism.
• Basic math skills.
• Previous automotive sales customer service or BDC experience is preferred but not required.
• Valid drivers license with a clean driving record.

At Lincoln of Bloomington we are committed to providing a first-class experience for both our clients and our employees. We offer a professional team-oriented environment with opportunities for growth and success.

Best-in-class benefits include:

• Competitive pay and performance-based opportunities
• Medical and Dental
• Paid Time Off
• 401(k) Retirement Plan
• Vehicle Purchase Discounts
• Employee Discounts on Parts and Service Repairs
• Ongoing training and career development opportunities

Pay Range: $2064 - $5500 per month