Automotive BDC Manager

Position Summary:
The BDC Manager is responsible for leading and managing the dealerships Business Development Center (BDC) to maximize sales and service opportunities through effective customer communication appointment setting follow-up and lead management.

Key Responsibilities:

• Manage train coach and motivate BDC representatives.
• Monitor incoming internet phone and third-party leads.
• Ensure leads are contacted promptly and consistently according to dealership standards.
• Develop and maintain effective follow-up processes for unsold prospects appointments and missed opportunities.
• Monitor appointment scheduling confirmations show rates and closing ratios.
• Track BDC performance using dealership CRM and reporting tools.
• Work closely with Sales and Service Managers to ensure appointments are properly handled and customers receive a seamless experience.
• Review daily weekly and monthly performance reports and identify opportunities for improvement.
• Hold BDC team members accountable for activity follow-up appointment and performance goals.
• Assist with recruiting and onboarding BDC personnel.
• Maintain accurate customer records and ensure CRM processes are followed.
• Develop scripts call guides email/text templates and other customer communication strategies.
• Handle escalated customer concerns and assist with difficult or high-value leads.
• Ensure compliance with dealership policies and applicable laws regarding customer communications and privacy.
• Perform other duties as assigned by management.

Preferred Qualifications:

• Previous automotive dealership BDC Internet Sales or Sales management experience.
• Prior supervisory or management experience preferred.
• Strong communication organization and leadership skills.
• Ability to work effectively in a fast-paced goal-oriented environment.
• Strong computer and CRM skills.
• Ability to analyze performance metrics and hold a team accountable to goals.

WHAT WE OFFER:

• 401(k)
• 401(k) match
• Medical Dental and insurance
• Employee discounts
• Paid time off