Automation, Tooling, & Analytics Lead

Koniag IT Systems LLC a Koniag Government Services company is seeking an Automation Tooling & Analytics Lead to support KITS and our government customer in Washington DC. This position requires the candidate to be able to obtain a Public offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and IT Systems (KITS) is seeking a strategic Automation / Tooling / Analytics Lead with a minimum of 8 years of IT experience including 3 years leading automation ITSM tooling or analytics functions to own the strategy and delivery of automation service management tooling and reporting/analytics capabilities for a federal civilian customers enterprise IT program. The ideal candidate has driven adoption of infrastructure-as-code and event-driven automation owns a modern ITSM platform as a strategic asset and can translate operational data into executive-ready insights. The Automation / Tooling / Analytics Lead will be responsible for owning the strategic roadmap for automation ITSM tooling and reporting/analytics capabilities leading a team of automation engineers ITSM platform administrators and reporting/analytics specialists and serving as the platform owner for the ITSM tool of responsibilities include but are not limited to:Own the strategic roadmap for automation ITSM tooling and reporting/analytics capabilities supporting enterprise infrastructure and mentor a team of automation engineers ITSM platform administrators and reporting/analytics adoption of infrastructure-as-code (Terraform Ansible) and event-driven auto-remediation automation to reduce manual toil across server cloud storage database and monitoring as the platform owner for the ITSM tool of record (e.g. ServiceNow) governing workflow design CMDB integrity and emerging AI/agentic automation capabilities within established security and change management and oversee delivery of executive and operational dashboards (e.g. Power BI Tableau ServiceNow Performance Analytics) that surface infrastructure health SLA/OLA performance and modernization progress to program and government with the Infrastructure & Platform Operations Lead and functional leads (server/cloud storage/backup database monitoring/SRE) to identify automation and reporting opportunities across the operations governance for automation and analytics tooling including access control change control and audit trail requirements aligned to NIST SP 800-53 and FedRAMP continuous monitoring (ConMon).Track and report on FinOps metrics (cloud cost utilization and rightsizing opportunities) as part of the broader analytics proposal development capability roadmaps and staffing plans for the automation and analytics and Experience:Required:Bachelors degree in Computer Science Information Technology Data Analytics or related field or equivalent professional experienceMinimum of 8 years of IT experience including 3 years leading automation ITSM tooling or data/reporting teamsDemonstrated experience implementing infrastructure-as-code and automation frameworks (Terraform Ansible or similar) at enterprise scaleHands-on or administrative-level experience with a major ITSM platform (ServiceNow strongly preferred) including workflow CMDB and reporting configurationExperience delivering business intelligence/reporting solutions using Power BI Tableau or equivalent tools against operational or service management dataRequired Skills and Competencies:Strong understanding of ITIL 4 practices and federal IT change/configuration management processesExcellent communication and stakeholder management skills including experience briefing program and government leadershipSecurity Requirement: Ability to obtain Public TrustDesired Skills and Competencies:Experience working in a federal government IT environmentServiceNow Certified System Administrator (CSA) and/or ITIL 4 Foundation certificationExperience governing AI-assisted or agentic automation capabilities within an ITSM platformFamiliarity with FinOps practices and cloud cost management/reportingExperience supporting a federal civilian financial or capital-access/loan-servicing IT programOur Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please Opportunity Employer/Veterans/ Preference in accordance with Public Law 88-352