Automation Engineer

Koniag IT Systems LLC a Koniag Government Services company is seeking an Automation Engineer to support KITS and our government customer in Washington DC. The position is hybrid requires 2 days onsite. This position requires the candidate to be able to obtain a Public offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and IT Systems (KITS) is seeking a skilled Automation Engineer to join a high-performing IT operations team supporting enterprise service management environments. The ideal candidate is a technically proficient professional with deep experience in IT service management platforms process automation and workflow optimization. This individual will play a critical role in designing developing and implementing automation solutions that streamline ITSM processes reduce manual effort and improve service delivery outcomes across the enterprise. The ITSM Automation Engineer will be responsible for designing building testing and maintaining automation solutions within enterprise ITSM platforms and connected systems with a focus on improving the efficiency consistency and quality of IT service delivery processes. This individual will work closely with service desk teams IT operations staff process owners and business stakeholders to identify automation opportunities engineer scalable solutions and drive continuous improvement across the ITSM responsibilities will include but are not limited to:Design develop implement and maintain automation workflows scripts and integrations within enterprise ITSM platforms such as ServiceNow Remedy Jira Service Management or equivalent existing ITSM processes including incident management problem management change management request fulfillment and asset management to identify inefficiencies and opportunities for and configure workflow automations business rules event-driven triggers scheduled jobs and orchestration flows within the ITSM platform to reduce manual effort and improve process and maintain integrations between the ITSM platform and external enterprise systems including monitoring tools identity management platforms cloud environments and collaboration tools using REST APIs webhooks and middleware with service desk leads process owners and IT operations teams to gather automation requirements define acceptance criteria and validate delivered solutions against business the implementation and automation of AIOps and event management capabilities including alert correlation noise reduction and automated incident creation from monitoring self-service automation capabilities including virtual agent chatbots automated ticket routing auto-resolution workflows and end-user self-help request and maintain automated reporting dashboards and performance metric workflows to support ITSM governance and continuous service improvement thorough testing of automation solutions including unit testing integration testing and user acceptance testing prior to production accurate and up-to-date technical documentation for all automation solutions including workflow designs integration architecture diagrams configuration records and deployed automation solutions for performance reliability and accuracy proactively identifying and resolving issues to minimize service in Agile or iterative development sprints contributing to backlog grooming sprint planning and retrospective activities related to ITSM automation current with ITSM platform updates automation technologies and industry best practices providing recommendations for platform enhancements and new automation change management and organizational adoption efforts related to newly deployed automation solutions including end-user training and stakeholder and Experience:Required:Bachelors degree in Information Technology Computer Science Computer Information Systems or a related field from an accredited college or university or equivalent work experience.8 years of experience in IT service management ITSM platform administration or IT operations engineering roles.4 years of hands-on experience developing automation workflows scripts or integrations within an enterprise ITSM platform such as ServiceNow Remedy or Jira Service experience integrating ITSM platforms with external enterprise tools and systems via REST APIs webhooks or Skills and Competencies:Exceptional communication skills in English both written and oral with the ability to effectively engage both technical teams and non-technical business hands-on experience with enterprise ITSM platforms including configuration workflow development and administration within ServiceNow Remedy Jira Service Management or equivalent in scripting and development languages relevant to ITSM automation including JavaScript Python PowerShell Bash or equivalent understanding of ITSM processes and frameworks particularly ITIL-based incident problem change request and asset management designing and implementing event-driven automation business rules workflow orchestration and scheduled job frameworks within ITSM of REST API development and consumption including experience building and managing integrations between ITSM platforms and enterprise systems such as Active Directory monitoring tools cloud platforms and collaboration with AIOps concepts and event management integrations including alert correlation noise reduction and automated incident generation from infrastructure and application monitoring developing virtual agent chatbot or self-service automation capabilities within ITSM platforms to support end-user request fulfillment and issue analytical and problem-solving skills with the ability to deconstruct complex ITSM processes and design efficient scalable automation conducting testing activities for automation solutions including unit integration and user acceptance to develop and maintain clear and comprehensive technical documentation including workflow diagrams integration specs and operational with Agile development methodologies and the ability to contribute effectively within iterative delivery Requirement:Ability to obtain Public TrustDesired Skills and Competencies:ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist (CIS) v4 Foundation or higher certification (e.g. ITIL Practitioner ITIL Managing Professional).Experience working in a federal government IT environment including familiarity with FISMA FedRAMP and related compliance and security with DevOps and CI/CD pipeline concepts and their application to ITSM platform development and deployment with low-code/no-code automation platforms such as Microsoft Power Automate UiPath or similar robotic process automation (RPA) tools in the context of ITSM process of enterprise monitoring and observability platforms such as Splunk Dynatrace SolarWinds or equivalent tools and their integration with ITSM with cloud platforms such as Microsoft Azure AWS or Google Cloud Platform and their native automation and workflow orchestration with configuration management databases (CMDB) and the automation of asset discovery reconciliation and lifecycle management or ITIL Practitioner certification relevant to service management process design and Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please Opportunity Employer/Veterans/ Preference in accordance with Public Law 88-352