Auto Loan Rep (Part-Time)

At OneMain ourAuto Loan Representativesin the auto purchase department serve as the initial contact for customers acquiring a vehicle. They help customers complete the financing of a vehicle through a local dealership while working closely with the dealerships sales agents in a call center environment. They communicate with dealers merchants and customers in handling the appropriate products or services OneMain offers by listening and understanding their financial situation. Our Auto Loan Representatives in the auto purchase department exercise good judgment and discretion to facilitate business decisions have strong product knowledge and drive for results multitask and have excellent time management skills. Were currently offering part time positions based on business needs.

In the Role

• Reach out to customersvia outbound calls or responding to inbound callsfrom potential customers
• Communicate with dealer and merchants in handling escalated situations
• Form close partnerships with supporting business partners such as Product Support Managers Verifications and Underwriting
• Assist in collateral swaps and unwinding of purchase loans
• Identify defects which will delay our defined timeline with the customer and escalate to ensure all pertinent parties are notified and new timelines are mutually agreed addition work with senior management and project teams for necessary process and system enhancements.
• Partner closely with team and peers with an understanding that the above defined milestone events are of the utmost importance
• Process applications and closing secured title or auto loans
• Implement key strategies to drive growth as well as demonstrating exemplary customer service standards and a high level of energy to exceed goals
• Read and understand credit bureau reports and maintain a high level of personal lending product knowledge.
• Maintain awareness of company policies and procedures federal / state laws and providing guidance to other team members to ensure compliance
• Actively market and sell OneMain lending products and services and demonstrate strong collaborative skills within a team environment

Requirements

• High School Diploma or GED.
• Sense of urgency in meeting or exceeding application processing goals

Preferred:

• 2 or more years experience in inside sales customer service retail or call center environment.
• Basic understanding of credit or personal finance concepts.
• Bilingual: Spanish

Location:Onsite - Tempe AZ

Department Schedule:Flexible scheduling available within hours listed.

Mon-Fri 8:00 AM9:00 PM Saturday 8:00 AM -8:00 PM (Rotating every 3 Saturdays).

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912 weve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators our team thrives on transformative digital thinking customer-first energy and flexible work arrangements that grow lives careers and our company. At every level were committed to an inclusive culture career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. Theres never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best we provide opportunities and benefits that make their health and careers a priority. Thats why weve packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options including medical prescription dental vision hearing accident hospital indemnity and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days vacation per year prorated based on start date)
• Paid sick leave asdeterminedby state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays prorated based on start date)
• Paid volunteer time (3 days per year prorated based on start date)

OneMain Holdings Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age ancestry citizenship status color creed culture disability ethnicity gender gender identity or expression genetic information or history marital status military status national origin nationality pregnancy race religion sex sexual orientation socioeconomic status transgender or on any other basis protected by law.